IT Support Engineer
Description
IT Support Engineer | Manchester | 6 months
My client is looking for an IT Support Engineer to manage BAU workload and provide 1st and 2nd line support. The ideal candidate will be personable with a professional passion for providing high quality IT support services.
Key responsibilities of the IT Support Engineer:
Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network.
Troubleshoot and resolve issues related to M365, Active Directory and Windows 11.
Diagnose and resolve network connectivity and troubleshooting issues.
Contribute to technology updates and develop ITIL best practices.
Providing support with additional IT projects.
IT Support Engineer Experience/Technologies:
Understanding of Windows 10/11 operating system
Administration and support
Microsoft Stack including Office 365 and Intune
Administration and support
Active Directory
Administration and management
Using ticketing system to respond to portal requests
User support
Communication and interpersonal skills.
The successful IT Support Engineer candidate will be commutable 5 days a week to Manchester.
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