Customer Support Coordinator

Join Our Team as a Customer Support Coordinator

Do you thrive on delivering exceptional customer service? Are you a great communicator with a passion for helping others? If so, we want YOU to join our dynamic team at a global medical device company!

**What You'll Be Doing:**As a Customer Support Coordinator, you'll play a vital role in supporting patients and healthcare professionals by:

• Providing compassionate and professional assistance over the phone.
• Managing stock checks and arranging patient deliveries via phone and email.
• Troubleshooting feeding pumps and resolving queries efficiently.
• Using our CRM system to log orders and communications.
• Coordinating with internal and external stakeholders to ensure seamless service delivery.

**Why You'll Love This Role:**Meaningful Impact: Make a difference in patients' lives every day. Flexible Working: Enjoy a mix of office-based and remote work (1 day from home). Supportive Team: Work alongside a passionate and collaborative team.

The Details You Need to Know:

• Role: H2H Customer Support Coordinator
• Contract: 6 months
• Location: Sittingbourne
• Hours: Full-time, Monday to Friday (shift hours vary). 1 Saturday per month (9:00 AM-1:00 PM). On-call hours required.
• Pay: £13.50 per hour

**What We're Looking For:**We're looking for individuals with a professional and confident phone manner, who are:

• Experienced in customer service or telephony (preferred but not essential).
• IT savvy, with the ability to multitask XXXX XXXX screens.
• Excellent problem solvers with strong attention to detail.
• Able to commute to our Sittingbourne office with ease.

**Why Wait? Apply Today!**Ready to take the next step in your career? If this sounds like the perfect role for you, don't hesitate- and become part of a team that's changing lives!

Randstad Business Support is acting as an Employment Business in relation to this vacancy.