IT Support 12 Month FTC - On Site

Role: IT Specialist (12 Month FTC) Salary: £33,000 - £38,000 Location: Basildon (5 days on site)

A UK-based organisation is seeking an IT Specialist to support its day-to-day IT operations and local technology environment. The role provides hands-on 1st and 2nd line support, ownership of incidents and service requests, and involvement in local IT initiatives and improvement activity.

Based 5 days per week on site in Basildon, the position supports primarily local users with some wider UK coverage as required. It offers exposure to a varied Microsoft-based environment spanning end-user support, infrastructure, security processes, and project work.

The role is initially offered on a 12-month fixed-term basis, with a strong opportunity to go permanent for the right candidate.

Key Responsibilities:

• Providing remote and onsite 1st and 2nd line IT support to internal users
• Owning incidents and service requests through to resolution, meeting agreed SLAs
• Acting as a point of escalation for IT issues and supporting service recovery
• Supporting local infrastructure, servers, networks, and endpoint environments
• Managing users, groups, permissions, and devices across Microsoft-based platforms
• Building, configuring, and deploying hardware and software
• Supporting backup monitoring, endpoint security, and proactive estate monitoring
• Maintaining accurate IT asset records and technical documentation
• Assisting with IT projects, system improvements, and new technology deployments
• Working in line with ITIL practices, security policies, and quality standards

Background and Experience:

• Proven experience delivering 1st and 2nd line IT support
• Strong working knowledge of Windows desktop and server operating systems
• Experience supporting Microsoft 365 and associated cloud services
• Good understanding of networking fundamentals (LAN/WAN, Wi-Fi, VPNs, firewalls)
• Experience managing users and permissions within Active Directory and Azure environments
• Comfortable working independently and taking ownership of service performance
• Strong customer-focused mindset with clear verbal and written communication skills
• Experience working within structured or compliant IT environments
• Willingness to travel to other UK sites as required
• Full UK driving licence

Benefits Include:

• Electric vehicle lease scheme via salary sacrifice
• Flexible working hours (role dependent)
• Private medical cover and health cash plan
• 25 days annual leave, increasing annually up to a capped maximum
• Additional leave for special occasions, subject to eligibility
• Pension scheme with employer contributions of up to 5%
• Income protection cover
• One paid professional membership per year

Further details will be shared as the process progresses.