Voids & Letting Officer

Voids and Lettings Officer - MUST HAVE SOCIAL HOUSING EXPERIENCE Department: Housing Services Start Date- 24th Feb 2026 Contract Length - 6 months Location: North London Full time in office to begin with and then Mon, Tues and Weds in office, Thursday & Friday WFH Working hours/times: Monday - Friday 9am-5pm

Contract Type: Permanent / Full-Time (35 hours per week) No hybrid working

Job Purpose

• Managing all lettings and transfers, by working collaboratively with customers and colleagues.
• Managing the allocations of our homes in cases of priority/management transfers - ensuring cases are managed sensitively, in line with policy, and in collaboration with relevant internal and external stakeholders.
• Support the teams to complete tenancy changes (for example successions, assignments, discretionary tenancies, and mutual exchanges) ensuring best use of our homes.
• To respond to lettings, allocations and rehousing enquiries from our customers, stakeholders, and colleagues, including MP/Councillor enquiries and questions or feedback about our services.
• Deliver the lettings service to a high standard by obtaining property attributes, advertising, actioning shortlists, obtaining verifications, and advising the housing officer.
• Proactively monitor and administer the operation of the lettings system to ensure that this complies with regulatory standards and is administered within our policies and procedures.

Key Responsibilities

Void Management

• Coordinate all activities relating to the voids process from tenancy termination through to re-letting.
• Liaise with internal teams and contractors to ensure timely completion of void works and compliance with re-let standards. Escalating issues where delays experienced.
• Inspect void properties alongside technical support officers to assess works required and ensure value for money on repairs.
• Maintain up to date information on systems to enable scrutiny of the process used, current position on voids status across the organisations portfolio.
• Monitor key performance indicators (KPIs) related to void turnaround times and cost, implementing service improvements where needed. Lettings Allocations
• Manage lettings in accordance with Eastend Homes' allocation policies and relevant legislation.
• Liaise with local authority nomination teams (e.g. Tower Hamlets) to match prospective tenants to suitable properties.
• Conduct accompanied viewings and tenancy sign-ups alongside the Neighourhood Response Officer, providing information to ensure smooth handover, ensuring new tenants receive appropriate advice and support.
• Carry out pre-tenancy assessments and affordability checks to minimise tenancy failure.

Person Specification

Experience

• Proven experience in voids and lettings management within a social housing or local authority setting.
• Experience of working with contractors and maintenance teams to coordinate void works.
• Desirable: Experience in tenancy sustainment or homelessness prevention work.

Knowledge

• Strong understanding of housing allocations policies and relevant legislation (e.g. Housing Act 1996, homelessness duties).
• Excellent organisational and time management skills.
• Good interpersonal skills, with the ability to deal sensitively with vulnerable customers.
• IT literacy, including experience using housing management software (e.g., Northgate or Civica).

RX is acting as an Employment Business in relation to this vacancy.