Application Support Engineer HE Sector

Application Support Engineer (Higher Education)

Location: London (Hybrid) Duration: 6 Months (Initially) Hourly Salary: £28.50

IR35: Inside (Must use an umbrella company)

Overview

An experienced Application Support Engineer is required to provide Level 2 and Level 3 support for business-critical applications within a higher education environment. The role focuses on application stability, security, performance, and continuous improvement, working closely with internal teams and suppliers.

Key Responsibilities

• Deliver Level 2 and Level 3 application support
• Troubleshoot and resolve complex incidents and issues
• Implement configuration changes, upgrades, and enhancements
• Manage application and infrastructure patching
• Coordinate with third-party vendors on maintenance and upgrades
• Support security, compliance, and data protection requirements
• Maintain technical documentation and user guidance
• Engage with business and technical stakeholders to support change and improvement
• Contribute to application roadmaps and planning
• Deliver user training where required

Essential Experience

• Proven experience in application support (L2/L3)
• Experience with service management systems and processes
• Strong knowledge of configuration management, patching, and application security
• Experience in a customer-facing IT support role
• Ability to manage multiple priorities and work independently
• Strong communication and stakeholder management skills
• Knowledge of UK Higher Education systems and processes
• Understanding of UK / data protection

Desirable

• Experience working in Higher Education
• Familiarity with agile delivery
• ITIL or relevant application certifications

Attributes

• Highly organised and solutions-focused
• Able to explain technical issues to non-technical audiences
• Collaborative, adaptable, and committed to inclusive working practices
• Willing to support occasional out-of-hours work