Shared Spaces Contract Coordinator

Job Title: Shared Spaces Contract Coordinator Contract Type: 12 month fixed term Salary: £31,342.10 (£34,412.78 is achieved after 12 months successful performance in the role) Working Hours: 35 hours per week Working Pattern: Monday to Friday Location: Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Shared Spaces Contract Coordinator

You will support the Contract Manager/Contract Officers by co-ordinating resolution of inspection outcomes and administering IT systems and maintenance and services contracts, to ensure adherence to statutory, regulatory and contract service level agreements, ensuring any risks or service failure identified and recommendations are actioned appropriately, raising referrals through to tenancy support to address breaches shared spaces sterile policy and raising works orders through to our external suppliers and supporting customer resolution and service charge queries.

We are looking for someone with • Experience of working within a Building safety, Asset, estate, environmental or health and safety team, ideally supporting building safety inspections. • Experience with raising orders, monitoring and tracking completion. • Effective contract management skills, including supporting the management of service and maintenance contracts. • Ability to successfully work with and update, persuade and influence others. • Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business. • Results driven with strong analytical skills, including the ability to critically analyse information, and experience of providing meaningful management information.

Why Riverside? At Riverside, we’re a housing association with a difference

• enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy: • Competitive pay & generous pension • Investment in your learning, personal development and technology

Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Review inspection grounds maintenance, pest control, tree survey inspections etc and triage outcomes based on risk, • Collate, assign and allocate Property Management / Building Safety inspections outputs /recommendations to internal stakeholders through salesforce or case management system i.e. C365 management actions and external contractors through job management system i.e. Open Housing. • Plan, commissioning, and monitor all site activity to successful completion. • Update IT system with property inspections, quality standards frequencies and dates. • Access and review building management information i.e. BIM, C365, Incident tracker, fire risk assessments etc. • Communication with Property Managers / Building safety inspectors to seek clarity of risks, issues, recommendations etc. and support access, assess site quality of services. • Support the management of day to day contract management services, commissioning appropriate work orders (fire repairs), including monitoring progress to completion, ensuring contract obligations are fulfilled in line with agreed performance frameworks, identifying under performance and escalating via agreed routes • Administrate all transactions within our job management and compliance system, managing all supply chain enquiries and support proactive communication and reactive communication around service delivery for the site based colle