Night Concierge Supported Livining

The successful candidate will be required to work 40 hours per week, working Monday - Sunday on a rota basis covering 10PM - 8AM shifts. Temporary cover is required for approximately 1-2 months possible extension due to performance. In this position, you will be required to:

• Provide overnight waking cover, ensuring the safety and security of the office base and four supported houses
• Act as the first point of contact for residents during the night, responding to calls on the duty phone with warmth, clarity and reassurance
• Offer emotional containment and practical guidance to residents who may be experiencing anxiety, distress or uncertainty overnight
• Communicate with residents in a respectful, person-centred way that recognises individual experiences and needs
• Respond appropriately to emergencies or incidents, acting in line with local procedures and escalating concerns where required
• Liaise with emergency services and out-of-hours partner agencies, when necessary, always representing the organisation professionally
• Protect the service buildings through regular checks, monitoring of CCTV systems and site visits as required
• Control access to buildings and respond to reports of unwanted visitors or security concerns promptly and proportionately
• Accurately record all overnight activity, incidents and significant contacts using agreed recording systems
• Ensure that events of significance are clearly documented and communicated to day staff through effective handovers
• Maintain clear and consistent boundaries while offering a supportive and steady presence overnight
• Support residents to feel safe, heard and understood, using de-escalation and reassurance wherever possible
• Identify, record and report health and safety, repair or maintenance issues in line with agreed procedures
• Take responsibility for lone working and personal safety, following fire, safeguarding and local overnight procedures.

Please note; this role involves loneworking.

To apply for this role candidates must have;

• Experience of working with adults experiencing long-term mental health conditions or in related support environments.
• An understanding of Psychologically Informed Environments and strengths-based approaches and how these translate into overnight support
• Awareness of safeguarding principles and the importance of proportionate responses overnight
• Knowledge of maintaining professional boundaries while offering emotional reassurance and support
• Ability to remain calm, grounded and reassuring in emotionally charged or uncertain situations
• Strong listening and communication skills, particularly when supporting people by phone
• Confidence working independently overnight, with sound judgement about when to act and when to escalate
• Good written skills to ensure accurate and meaningful recording of overnight activity
• Basic IT skills to formation and communicate effectively with the wider team
• Ability to stay alert, manage motivation and prioritise tasks during night shifts