Visitor Services Officer

Visitor Services Officer

Northwich | Part Time | 22.5 hours per week | Contract | £14.12 per hour

Introduction

Love the outdoors? Enjoy helping people make unforgettable memories? Join our client, Forestry England, as a Visitor Services Officer and play a key role in creating inspiring experiences for everyone who visits our beautiful forests.

This is a hands-on, people-focused role combining customer service, teamwork, and working in some of the country's most stunning natural settings.

Key Duties

• Welcome visitors with enthusiasm and provide friendly, helpful information.
• Operate visitor welcome areas, handle card payments, and promote Forestry England memberships.
• Regularly check car parks, trails, play areas, and facilities to keep them safe and enjoyable.
• Maintain cleanliness and tidiness in public areas.
• Support minor repairs, stock management, and upkeep of visitor areas.
• Assist visitors when needed, including first aid support after training.
• Work closely with colleagues and volunteers in a supportive, team-oriented environment.
• Follow health & safety and risk assessment procedures to ensure safe outdoor experiences.
• Oversee parking infrastructure and respond to issues promptly.
• Pitch in with additional tasks as required to support team and site operations.

Requirements

Essential:

• Passion for delivering excellent customer service, in person and digitally.
• Willingness to work outdoors in all weather conditions and carry out practical tasks.
• Strong team player with a positive attitude.
• Interest in health & safety and outdoor working.
• Confident IT skills, including Microsoft Office.
• Full UK driving licence.
• GCSEs (or equivalent) in Maths and English (or relevant engineering subject).

Desirable:

• Basic DIY or maintenance skills.
• Experience using tills or electronic admissions systems.
• Stock management experience.
• Knowledge of risk assessments and safe outdoor working.
• Experience at a visitor attraction, particularly in heritage or environmental sectors.

Working Hours

• Part-time: 22.5 hours per week.
• Seven-day roster including regular weekends and public holidays.
• Shifts likely 8am - 4pm or 8am - 5pm (30-minute lunch).
• Shifts confirmed 1-2 weeks in advance.

What We Offer

• £14.12 per hour.
• Work in the heart of England's forests and beautiful natural surroundings.
• Opportunity to deliver outstanding visitor experiences.
• Team environment focused on collaboration and personal development.
• Training provided, including first aid.

Interested?

to join a welcoming team and help visitors enjoy the great outdoors while supporting the preservation and promotion of England's forests.