Customer Service Advisor

Are you looking for a rewarding role that makes a difference and helps others?Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact?Then consider the role ofParticipant Engagement OfficeratReed in Partnership!Please note this is a Fixed Term ContractWhat is the role about?The Participant Engagement Officer is the first port of call for all participants that are referred to the Restart scheme with Reed in Partnership. The primary purpose of the role is to make the first contact with referred participants and gather the relevant information to ensure we can assist jobseekers as quickly and effectively as possible, to move them closer to being back in gainful employment. Our participants are the focus of a programme like this, as such providing them with the best possible service is at the core of the Participant Engagement Officer role.Just some of your day-to-day responsibilities will includeMaking contact with jobseekers, to explain the scheme and obtain information from them to help us to help themBooking jobseekers in with Employment Advisers for one-to-one meetingsEngaging with Job Centre work coaches and assisting in the referral processResponding to expressions of interestChecking in with participants once they have commenced work through the scheme to offer advice and supportProvide an excellent and engaging experience for all participantsWhat’s in it for you?A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:25 days annual leave (pro-rata for part time) plus statutory bank holidaysReed Pension SchemeAward Winning Management & Leadership trainingProfessional & Personal Development FundsBi-annual pay reviewsPlus much more that can be found on our websiteWith the chance to dramatically make a difference to the local community, this role offers immense job satisfaction.At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values

• we are fair open and honest; we take ownership, and we work together.To be successful in this role, we are looking for someone withRequired Skills and Experience:Experience working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales)Experience of working in a target driven environmentTechnical skills include strong administration skills, good computer/technology skills, basic numeracy skills and good written communication/record keeping skills.A minimum of 2 A-Levels or an equivalent Level 3 Diploma in combination with GCSE English Language Grade B or above (or equivalent Level 2 qualification).If you do not possess this level of qualification you will be required to achieve a Level 2 in a Literacy Assessment conducted at interview stage.Desirable Skills and Experience:Experience of having worked in a telephone-based customer service or Call Centre ExperienceExperience of working in a fast-paced environment.Previous experience of a working in a similar role in Welfare to Work or publicly funded servicesDiversity and InclusionWe aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer an interview to disabled candidates who meet the minimum criteria. Are you looking for a rewarding role that makes a difference and helps others? Would you like to work in a role that puts the customer at the heart of everything we do, making a genuine positive impact? Then consider the role ofParticipant Engagement OfficeratReed in Partnership! Please note this is a Fixed Term Contract What is the role about? The Participant Engagement Officer is the first port of call for all participants that are referred to the Restart scheme with Reed in Partnership. The primary purpose of the role is to make the first contact with referred participants and gather the relevant information to ensure we can assist jobseekers as quickly and effectively as possible, to move them closer to being back in gainful employment. Our participants are the focus of a programme like this, as such providing them with the best possible service is at the core of the Participant Engagement Officer role. Just some of your day-to-day responsibilities will include Making contact with jobseekers, to explain the scheme and obtain information from them to help us to help them Booking jobseekers in with Employment Advisers for one-to-one meetings Engaging with Job Centre work coaches and assisting in the referral process Responding to expressions of interest Checking in with participants once they have commenced work through the scheme to offer advice and support Provide an excellent and engaging experience for all participants What’s in it for you? A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include: 25 days annual leave (pro-rata for part time) plus statutory bank holidays Reed Pension Scheme Award Winning Management & Leadership training Professional & Personal Development Funds Bi-annual pay reviews Plus much more that can be found on our website With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values
• we are fair open and honest; we take ownership, and we work together. To be successful in this role, we are looking for someone with Required Skills and Experience: Experience working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales) Experience of working in a target driven environment Technical skills include strong administration skills, good computer/technology skills, basic numeracy skills and good written communication/record keeping skills. A minimum of 2 A-Levels or an equivalent Level 3 Diploma in combination with GCSE English Language Grade B or above (or equivalent Level 2 qualification).If you do not possess this level of qualification you will be required to achieve a Level 2 in a Literacy Assessment conducted at interview stage. Desirable Skills and Experience: Experience of having worked in a telephone-based customer service or Call Centre Experience Experience of working in a fast-paced environment. Previous experience of a working in a similar role in Welfare to Work or publicly funded services Diversity and Inclusion We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer an interview to disabled candidates who meet the minimum criteria.