Telephony engineer

Job Title: Telephony EngineerLocation:LondonContract Type:Full-Time (5 days per week, approx. 228 days per year)Working Pattern:Standard business hours with flexibility for out-of-hours workOn-Call Requirement:Participation in an on-call rota for out-of-hours supportAbout the RoleWe are seeking a highly skilled and experienced Telephony Engineer to join our team. This is a critical role responsible for managing and supporting complex, important telephony systems, including switchboards and call distribution platforms. The successful candidate will have a proven track record in delivering reliable telephony services and ensuring minimal downtime for end-users.Key ResponsibilitiesIncident & Service Management:Handle daily telephony queue, resolving incidents, service requests, and general queries.Stakeholder Engagement:Attend key meetings and represent the department throughout project lifecycles.Collaboration:Work closely with clients and third-party vendors to maintain high service standards.Service Improvement:Identify and implement opportunities for process and risk mitigation improvements.Provisioning & Support:Manage the setup, maintenance, and cessation of telephony services.Mailbox & Resolver Group Management:Oversee shared mailbox and resolver group activities using Service Management tools.Cross-Team Support:Be willing to learn and assist other areas within Unified Collaboration.Out-of-Hours & On-CallPlanned Maintenance:Occasional work outside normal hours to manage downtime and outages.Public/Bank Holidays:Support may be required during non-standard working days.On-Call Rota:Respond to urgent support calls as part of an on-call schedule.What We're Looking ForSeveral years of experience managing complex telephony systems.Strong problem-solving skills and ability to work under pressure.Excellent communication and stakeholder management abilities.Professional approach with a commitment to service excellence.These contract roles will require you to conduct security clearance prior to assignmentGuidant Global is acting as an Employment Business in relation to this vacancy. Job Title: Telephony Engineer Location:LondonContract Type:Full-Time (5 days per week, approx. 228 days per year)Working Pattern:Standard business hours with flexibility for out-of-hours workOn-Call Requirement:Participation in an on-call rota for out-of-hours support About the Role We are seeking a highly skilled and experienced Telephony Engineer to join our team. This is a critical role responsible for managing and supporting complex, important telephony systems, including switchboards and call distribution platforms. The successful candidate will have a proven track record in delivering reliable telephony services and ensuring minimal downtime for end-users. Key Responsibilities Incident & Service Management:Handle daily telephony queue, resolving incidents, service requests, and general queries. Stakeholder Engagement:Attend key meetings and represent the department throughout project lifecycles. Collaboration:Work closely with clients and third-party vendors to maintain high service standards. Service Improvement:Identify and implement opportunities for process and risk mitigation improvements. Provisioning & Support:Manage the setup, maintenance, and cessation of telephony services. Mailbox & Resolver Group Management:Oversee shared mailbox and resolver group activities using Service Management tools. Cross-Team Support:Be willing to learn and assist other areas within Unified Collaboration. Out-of-Hours & On-Call Planned Maintenance:Occasional work outside normal hours to manage downtime and outages. Public/Bank Holidays:Support may be required during non-standard working days. On-Call Rota:Respond to urgent support calls as part of an on-call schedule. What We're Looking For Several years of experience managing complex telephony systems. Strong problem-solving skills and ability to work under pressure. Excellent communication and stakeholder management abilities. Professional approach with a commitment to service excellence. These contract roles will require you to conduct security clearance prior to assignment Guidant Global is acting as an Employment Business in relation to this vacancy.