Service Desk Analyst

Service Desk Analyst

• (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL)
• Permanent
• Stoke On Trent/HybridCharles Simon Associates are currently looing for a Service Desk Analyst on an initial 3 month contract basis for our prestigious market leader based in Stoke on Trent.This role is inside IR35Interviews are taking place ASAP. January 5th start date.Location:Stoke on Trent/ Hybrid (onsite twice a week)Day Rate:up to £150 Per DaySkills/Requirements for the Service Desk Analyst:Previous experience within a Service Desk is vital within this roleExcellent troubleshooting and problem solving skillsExtensive Active DirectoryStrong O365 experienceTicket management experience including good time managementHardware support including Laptop & PC buildingAny experience of supporting MS Exchange is highly desirableExperience of working within an ITIL environment is highly desirableStart date is ASAP for the Service Desk AnalystThe Service Desk Analyst will be responsible for:Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely mannerBeing the first point of contact on the Service Desk.New Starters and Leavers administration from the technical perspectiveWorking to and within already agreed SLA’s and KPI’sProviding Application Support when neededProviding high levels of 1st call fix where possibleReporting faults and maintaining logs on desktop and laptop numbers within the businessPlease send an up-to-date copy of your CV to be considered for the Service Desk AnalystService Desk Analyst
• (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL)
• Permanent
• Stoke On Trent/Hybrid Service Desk Analyst
• (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL)
• Permanent
• Stoke On Trent/Hybrid Charles Simon Associates are currently looing for a Service Desk Analyst on an initial 3 month contract basis for our prestigious market leader based in Stoke on Trent. This role is inside IR35 Interviews are taking place ASAP. January 5th start date. Location:Stoke on Trent/ Hybrid (onsite twice a week) Day Rate:up to £150 Per Day Skills/Requirements for the Service Desk Analyst: Previous experience within a Service Desk is vital within this role Excellent troubleshooting and problem solving skills Extensive Active Directory Strong O365 experience Ticket management experience including good time management Hardware support including Laptop & PC building Any experience of supporting MS Exchange is highly desirable Experience of working within an ITIL environment is highly desirable Start date is ASAP for the Service Desk Analyst The Service Desk Analyst will be responsible for: Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner Being the first point of contact on the Service Desk. New Starters and Leavers administration from the technical perspective Working to and within already agreed SLA’s and KPI’s Providing Application Support when needed Providing high levels of 1st call fix where possible Reporting faults and maintaining logs on desktop and laptop numbers within the business Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst Service Desk Analyst
• (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL)
• Permanent
• Stoke On Trent/Hybrid