ServiceNow Platform Administrator / Developer

Role : ServiceNow Platform Administrator / DeveloperClient : Global IT services, consulting, and business solutions company.Work Pattern :Hybrid working model /2–3 days per week onsite in WarwickSecurity Requirements:Active SC Clearance or eligibility to obtain SC clearance is essential.Candidates must be eligible to work in the UK and pass relevant background checksRole OverviewWe are seeking an experiencedServiceNow Platform Administrator / Developerto support and enhance a secure ServiceNow environment. The successful candidate will be responsible for maintaining, configuring, and optimising the ServiceNow platform, ensuring stability, performance, security, and alignment with business and ITIL best practices.This role requires strong hands-on ServiceNow administration and development experience, combined with excellent stakeholder engagement and process improvement skills.Key ResponsibilitiesMonitor ServiceNow platform health and performance; apply patches and upgradesTroubleshoot and resolve platform-related issues, escalating to ServiceNow support when requiredEnsure compliance with organisational standards, security policies, and governanceConfigure and support ServiceNow modules includingIncident, Problem, Change, and Service CatalogDevelop and maintain workflows, forms, scripts, and automationManage notifications, UI pages, dashboards, and Service Portal componentsCreate and manage user roles, groups, and ACLsMaintain CMDB health, accuracy, and data integrityImplement and supportITIL best practicesacross service management processesAnalyse existing processes and identify opportunities for automation and optimisationSupport Agile/SCRUM delivery and iterative platform enhancementsMaintain technical documentation and knowledge base articlesProvide guidance, training, and support to end users and stakeholdersGather requirements, design, develop, and maintain integrations with third-party applicationsDeliver client-facing consulting support within a technology-focused environmentRequired Skills & ExperienceMandatory:ServiceNow (SaaS)Minimum4–5 years’ hands-on experiencein ServiceNow administration and developmentStrong knowledge ofServiceNow Core and Platform modulesHands-on experience withITSM, ITOM, TPRM, Service Portal, and Scoped ApplicationsExperience with workflow design, scripting, integrations, and performance tuningStrong understanding ofIncident, Problem, Change, CMDB, and Service CatalogProficiency inJavaScript, HTML, CSS, and ServiceNow scriptingExperience working withServiceNow domainsSolid background in troubleshooting and optimising workflows and scriptsStrong process management and project management skillsExperience working inAgile / SCRUMenvironmentsCertifications (Highly Desirable)ServiceNowSystem Administrator CertificationServiceNowImplementation Specialist CertificationITIL Foundation Client : Global IT services, consulting, and business solutions company. We are seeking an experiencedServiceNow Platform Administrator / Developerto support and enhance a secure ServiceNow environment. The successful candidate will be responsible for maintaining, configuring, and optimising the ServiceNow platform, ensuring stability, performance, security, and alignment with business and ITIL best practices. This role requires strong hands-on ServiceNow administration and development experience, combined with excellent stakeholder engagement and process improvement skills. Monitor ServiceNow platform health and performance; apply patches and upgrades Troubleshoot and resolve platform-related issues, escalating to ServiceNow support when required Ensure compliance with organisational standards, security policies, and governance Configure and support ServiceNow modules includingIncident, Problem, Change, and Service Catalog Develop and maintain workflows, forms, scripts, and automation Manage notifications, UI pages, dashboards, and Service Portal components Create and manage user roles, groups, and ACLs Maintain CMDB health, accuracy, and data integrity Implement and supportITIL best practicesacross service management processes Analyse existing processes and identify opportunities for automation and optimisation Support Agile/SCRUM delivery and iterative platform enhancements Maintain technical documentation and knowledge base articles Provide guidance, training, and support to end users and stakeholders Gather requirements, design, develop, and maintain integrations with third-party applications Deliver client-facing consulting support within a technology-focused environment Mandatory:ServiceNow (SaaS) Minimum4–5 years’ hands-on experiencein ServiceNow administration and development Strong knowledge ofServiceNow Core and Platform modules Hands-on experience withITSM, ITOM, TPRM, Service Portal, and Scoped Applications Experience with workflow design, scripting, integrations, and performance tuning Strong understanding ofIncident, Problem, Change, CMDB, and Service Catalog Proficiency inJavaScript, HTML, CSS, and ServiceNow scripting Experience working withServiceNow domains Solid background in troubleshooting and optimising workflows and scripts Strong process management and project management skills Experience working inAgile / SCRUMenvironments ServiceNowSystem Administrator Certification ServiceNowImplementation Specialist Certification ITIL Foundation