ServiceNow Platform Administrator / Developer

ServiceNow Platform Administrator / DeveloperLocation:Warwick UK (Hybrid)Client :Global IT services, consulting, and business process outsourcing (BPO) companyClearance:SC ClearedorSC EligibleAbout the RoleWe are seeking an experiencedServiceNow Platform Administrator / Developerto support, maintain, and enhance our ServiceNow environment. This is a hands-on technical role focused on platform optimisation, configuration, and continuous improvement. You will work closely with cross-functional teams to ensure the platform meets operational needs, aligns with ITIL best practices, and delivers high-quality digital service experiences.Key ResponsibilitiesMonitor ServiceNow platform health, performance, and capacity.Apply patches, upgrades, and maintain overall platform stability.Troubleshoot and resolve platform issues; escalate to ServiceNow support where required.Configure and support core modules:Incident, Problem, Change, Service Catalog.Develop workflows, UI forms, client/server scripts, notifications, dashboards, and UI pages.Create and maintain user roles, groups, ACLs, and access policies.Maintain and improveCMDBaccuracy, health, and data integrity.Implement ITIL-aligned service management processes.Identify automation opportunities and deliver enhancements using scripting and workflow tools.Support Agile/SCRUM development cycles and iterative releases.Deliver technical documentation, knowledge articles, and end-user guidance.Build and maintain integrations with third-party systems.Provide consulting expertise on ServiceNow functionality and best practices.Required Skills & Experience4–5+ yearsof hands-on ServiceNow administration and development.Strong proficiency inServiceNow Core Platform, including ITSM, ITOM, TPRM, Service Portal, and Scoped Applications.Experience configuring workflows, business rules, client scripts, UI policies, and integrations.Strong understanding ofSaaS-based ServiceNow environments.Solid grounding inITIL processes: Incident, Problem, Change, CMDB.Technical skills inHTML, CSS, JavaScript, and platform scripting.Experience troubleshooting, optimising workflows, and improving platform performance.Strong process and project management capabilities.Preferred QualificationsServiceNow System Administrator (CSA)certification.ServiceNow Implementation Specialistcertification.ITIL Foundationcertification.Experience working with ServiceNow domain separation.Previous experience in external client-facing consulting roles.ClearanceCandidates must beSC Clearedoreligible to undergo SC clearance.How to ApplyIf you have strong hands-on ServiceNow expertise and are looking for your next challenge, we would love to hear from you. Please submit your CV via Reed or contact us directly for more information. Location:Warwick UK (Hybrid) Client :Global IT services, consulting, and business process outsourcing (BPO) company Clearance:SC ClearedorSC Eligible We are seeking an experiencedServiceNow Platform Administrator / Developerto support, maintain, and enhance our ServiceNow environment. This is a hands-on technical role focused on platform optimisation, configuration, and continuous improvement. You will work closely with cross-functional teams to ensure the platform meets operational needs, aligns with ITIL best practices, and delivers high-quality digital service experiences. Monitor ServiceNow platform health, performance, and capacity. Apply patches, upgrades, and maintain overall platform stability. Troubleshoot and resolve platform issues; escalate to ServiceNow support where required. Configure and support core modules:Incident, Problem, Change, Service Catalog. Develop workflows, UI forms, client/server scripts, notifications, dashboards, and UI pages. Create and maintain user roles, groups, ACLs, and access policies. Maintain and improveCMDBaccuracy, health, and data integrity. Implement ITIL-aligned service management processes. Identify automation opportunities and deliver enhancements using scripting and workflow tools. Support Agile/SCRUM development cycles and iterative releases. Deliver technical documentation, knowledge articles, and end-user guidance. Build and maintain integrations with third-party systems. Provide consulting expertise on ServiceNow functionality and best practices. 4–5+ yearsof hands-on ServiceNow administration and development. Strong proficiency inServiceNow Core Platform, including ITSM, ITOM, TPRM, Service Portal, and Scoped Applications. Experience configuring workflows, business rules, client scripts, UI policies, and integrations. Strong understanding ofSaaS-based ServiceNow environments. Solid grounding inITIL processes: Incident, Problem, Change, CMDB. Technical skills inHTML, CSS, JavaScript, and platform scripting. Experience troubleshooting, optimising workflows, and improving platform performance. Strong process and project management capabilities. ServiceNow System Administrator (CSA)certification. ServiceNow Implementation Specialistcertification. ITIL Foundationcertification. Experience working with ServiceNow domain separation. Previous experience in external client-facing consulting roles. Candidates must beSC Clearedoreligible to undergo SC clearance. If you have strong hands-on ServiceNow expertise and are looking for your next challenge, we would love to hear from you. Please submit your CV via Reed or contact us directly for more information.