Billing & Accounts Officer

Job Title: Billing & Accounts OfficerPurpose:Working together to deliver homes and communities where residents feel happy and secure.Values: High Performing, One Team, Make it Happen and Excellent Customer Service. Responsibilities & Outcomes Skills & Experience ExpectationsKey Responsibilities:Uphold SHPs Values, Behaviours & Leadership expectations at all timesMake prompt contact and effectively manage service charge and major work accounts.Provide information on payment options and if necessary refer leaseholders to sources of advice.Refer appropriate service charge and major work debts to external solicitor.Recommend debts/credits for write off/write-on.Identify and process refunds when accounts are in credit.Encourage payment by direct debit, create direct debit payments, and monitor direct debit payments and action direct debit BACS reports.Take payments over the telephone by debit or credit card.Essential: Customer Focused experience and committed to delivering excellent services and continuous improvementAbility to work under pressure, prioritise workloads and work to deadlinesExcellent written and verbal communication skills. Ability to write clearly and creatively in a range of formatsRespond positively to support the team during periods of heavy workload or situations requiring a flexible approachTo be able to work without supervision and as part of a teamGood standard of numeracy, literacy and ability to use IT systems and software and have a good working knowledge of Microsoft Word, Excel and OutlookWork to achieve personal and team targets by participating in team initiatives including occasional evening and Saturday working for which time off in lieu will be given.Work proactively to achieve SHP aims and objectives by meeting individual targets as agreed via appraisal/supervision.Use information technology accurately and effectively in accordance with SHP codes of conduct.Collaborate positively with all SHP staff to cover essential customer services as necessary.Attendance at resident forums, meetings with the Council and external agencies as required.Assist with the calculations of service charge actuals, keeping to deadlines and assisting with the printing and enveloping of invoices.Carry out any other duties within the scope of the grade as required by the line manager.Carry out duties and responsibilities in accordance with SHP Core Values, Standards, Targets, Policies and Procedures.Respond to correspondence, telephone calls, emails and complaints in accordance with SHP service standards and timescales.Assist with calculation of service charge actuals. Key Outcomes: SHP aims to be a sustainable business and the recovery of debts and service charges, together with the effective management of the garage stock are important elements of this.This role is key to ensuring leaseholders and debtors understand their obligations and ensure that service charges and debts are recovered in an empathetic but firm manner, meeting the required targets.This role involves liaison with other colleagues within Neighbourhoods, Property Services and Finance.Assistance with the accurate & timely charging of the services provided to leaseholders is also required.Billing & Accounts Officer Billing & Accounts Officer Billing & Accounts Officer Billing & Accounts Officer Job Title: Billing & Accounts Officer Working together to deliver homes and communities where residents feel happy and secure. Values: High Performing, One Team, Make it Happen and Excellent Customer Service. Responsibilities & Outcomes Skills & Experience Expectations Key Responsibilities: Uphold SHPs Values, Behaviours & Leadership expectations at all times Make prompt contact and effectively manage service charge and major work accounts. Provide information on payment options and if necessary refer leaseholders to sources of advice. Refer appropriate service charge and major work debts to external solicitor. Recommend debts/credits for write off/write-on. Identify and process refunds when accounts are in credit. Encourage payment by direct debit, create direct debit payments, and monitor direct debit payments and action direct debit BACS reports. Take payments over the telephone by debit or credit card. Essential: Customer Focused experience and committed to delivering excellent services and continuous improvement Ability to work under pressure, prioritise workloads and work to deadlines Excellent written and verbal communication skills. Ability to write clearly and creatively in a range of formats Respond positively to support the team during periods of heavy workload or situations requiring a flexible approach To be able to work without supervision and as part of a team Good standard of numeracy, literacy and ability to use IT systems and software and have a good working knowledge of Microsoft Word, Excel and Outlook Work to achieve personal and team targets by participating in team initiatives including occasional evening and Saturday working for which time off in lieu will be given. Work proactively to achieve SHP aims and objectives by meeting individual targets as agreed via appraisal/supervision. Use information technology accurately and effectively in accordance with SHP codes of conduct. Collaborate positively with all SHP staff to cover essential customer services as necessary. Attendance at resident forums, meetings with the Council and external agencies as required. Assist with the calculations of service charge actuals, keeping to deadlines and assisting with the printing and enveloping of invoices. Carry out any other duties within the scope of the grade as required by the line manager. Carry out duties and responsibilities in accordance with SHP Core Values, Standards, Targets, Policies and Procedures. Respond to correspondence, telephone calls, emails and complaints in accordance with SHP service standards and timescales. Assist with calculation of service charge actuals. Key Outcomes: SHP aims to be a sustainable business and the recovery of debts and service charges, together with the effective management of the garage stock are important elements of this. This role is key to ensuring leaseholders and debtors understand their obligations and ensure that service charges and debts are recovered in an empathetic but firm manner, meeting the required targets. This role involves liaison with other colleagues within Neighbourhoods, Property Services and Finance. Assistance with the accurate & timely charging of the services provided to leaseholders is also required. Billing & Accounts Officer Billing & Accounts Officer Billing & Accounts Officer Billing & Accounts Officer