Referrals Coordinator

The Children’s Service Contact Team is Islington’s single point of contact for all new referrals for both Children’s Social Care and the various Targeted Services. It is integral to Islington’s Multi-Agency Safeguarding Hub (MASH) and some MASH partners are co- located with the team.The Children’s Services Contact Team is required to deliver high quality responses to incoming contacts within the required timescales with the aim of achieving ‘right service first time’ for children and families.As a Referral Officer, you will be acting as the first point of contact for members of the public and professionals from partner agencies in the CSCT contact and referral process, but also signposting to other services within LBI.You will support CSCT Managers, Social Workers and MASH partner agency professionals in gathering relevant information from referrers, ensuring this information is inputted accurately and efficiently on our electronic system to allow prompt and effective decisions to safeguard and promote the welfare of children. Within CSCT,you will have the support of a Team Manager, two Deputy Team Managers, and a team of experienced social workers.You will have experience providing administrative support in a busy environment, excellent interpersonal skills and the ability to process information accurately when working under pressure. Additionally, you will have a good understanding of children’s services and a basic understanding about how to respond to concerns about a child.Duties and Responsibilities1. Take responsibility for promoting and safeguarding the welfare of children and young person’s / vulnerable adults in the care of the service, including undertaking regular Child Protection training at a level commensurate with role.2. Create, maintain and improve administrative systems to enable the service to meet its aims of delivering a high quality service to children and families.3. To work co-operatively with the CSCT Team Manager, Deputy Team Managers, Social Workers and MASH partners to ensure the team meets its aim of ensuring contacts receive a rapid and appropriate response.4. Develop and maintain good working relationships with other teams within Children’s Social Care, other Council departments and clients referred to the service.5. Deal sensitively with enquiries or telephone messages, logging calls accurately and alerting social work staff or managers immediately to any issues requiring immediate attention.6. To carry out the skilled processing of contacts, ensuring accuracy throughout.To liaise with social work staff and managers to ensure contact information is up-to-date and screening information is accurate.7. Use appropriate databases, Microsoft Office and other ICT systems to produce reports, spreadsheets and other documents as required supporting the service and assist others in the use of information technology systems when required8. Follow guidelines to produce standard written or electronic responses to enquiries from family members or professionals to tight deadlines.9. Undertake support tasks on projects as required.10. Undertake other duties commensurate to the grade of the post. ADDITIONAL: • Carry out duties in the most efficient and effective manner. • Achieve agreed service outcomes and personal appraisal targets, as agreed by the line manager. • Undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder.Referrals Coordinator Referrals Coordinator Referrals Coordinator Referrals Coordinator Referrals Coordinator Referrals Coordinator Referrals Coordinator Referrals Coordinator Referrals Coordinator The Children’s Service Contact Team is Islington’s single point of contact for all new referrals for both Children’s Social Care and the various Targeted Services. It is integral to Islington’s Multi-Agency Safeguarding Hub (MASH) and some MASH partners are co- located with the team. The Children’s Services Contact Team is required to deliver high quality responses to incoming contacts within the required timescales with the aim of achieving ‘right service first time’ for children and families. As a Referral Officer, you will be acting as the first point of contact for members of the public and professionals from partner agencies in the CSCT contact and referral process, but also signposting to other services within LBI. You will support CSCT Managers, Social Workers and MASH partner agency professionals in gathering relevant information from referrers, ensuring this information is inputted accurately and efficiently on our electronic system to allow prompt and effective decisions to safeguard and promote the welfare of children. Within CSCT, you will have the support of a Team Manager, two Deputy Team Managers, and a team of experienced social workers. You will have experience providing administrative support in a busy environment, excellent interpersonal skills and the ability to process information accurately when working under pressure. Additionally, you will have a good understanding of children’s services and a basic understanding about how to respond to concerns about a child. Duties and Responsibilities

1. Take responsibility for promoting and safeguarding the welfare of children and young person’s / vulnerable adults in the care of the service, including undertaking regular Child Protection training at a level commensurate with role.
2. Create, maintain and improve administrative systems to enable the service to meet its aims of delivering a high quality service to children and families.
3. To work co-operatively with the CSCT Team Manager, Deputy Team Managers, Social Workers and MASH partners to ensure the team meets its aim of ensuring contacts receive a rapid and appropriate response.
4. Develop and maintain good working relationships with other teams within Children’s Social Care, other Council departments and clients referred to the service.
5. Deal sensitively with enquiries or telephone messages, logging calls accurately and alerting social work staff or managers immediately to any issues requiring immediate attention.
6. To carry out the skilled processing of contacts, ensuring accuracy throughout. To liaise with social work staff and managers to ensure contact information is up-to-date and screening information is accurate.
7. Use appropriate databases, Microsoft Office and other ICT systems to produce reports, spreadsheets and other documents as required supporting the service and assist others in the use of information technology systems when required
8. Follow guidelines to produce standard written or electronic responses to enquiries from family members or professionals to tight deadlines.
9. Undertake support tasks on projects as required.
10. Undertake other duties commensurate to the grade of the post. ADDITIONAL: • Carry out duties in the most efficient and effective manner. • Achieve agreed service outcomes and personal appraisal targets, as agreed by the line manager. • Undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder. Referrals Coordinator Referrals Coordinator Referrals Coordinator Referrals Coordinator Referrals Coordinator Referrals Coordinator Referrals Coordinator Referrals Coordinator Referrals Coordinator