Service Architect

Job Title:Service ArchitectContract:6 Months (Inside IR35)Clearance:Current SC Clearance RequiredLocation:Fully RemoteStart Date:January/February 2026Rate:£575 per day / £76.67 per hourOverview:We are seeking an experienced Service Architect to design and implement a robust service architecture across a multi-supplier ecosystem, ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role will drive governance, service transition, and continual improvement while maintaining operational excellence within a secure environment.Key Responsibilities:Define and implement service architecture for integrated services across multiple suppliersEstablish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment)Design ticket flows and ensure integration with ITSM tools (ServiceNow preferred)Set up end-to-end SLAs and OLAs, including reporting dashboards for performance trackingLead service transition activities, including operational readiness checks and runbook creationOperate within a SIAM governance framework, conducting monthly service reviews and SLA/KPI reportingDrive continual service improvement plans to optimise processes and enhance customer experienceAct as the central point of contact for service integration issues and supplier collaborationRequired Skills:Strong experience in SIAM and multi-supplier environmentsExpertise in ITIL v4 and ITSM platforms (ServiceNow preferred)Proven ability to design service architecture, ticket flows, and SLA frameworksExcellent governance, reporting, and stakeholder management skillsCurrent SC Clearance is mandatoryDesirable:Cloud infrastructure knowledge (AWS, Openshift)Familiarity with secure/government environmentsExperience in contract and commercial management Job Title:Service ArchitectContract:6 Months (Inside IR35)Clearance:Current SC Clearance RequiredLocation:Fully RemoteStart Date:January/February 2026Rate:£575 per day / £76.67 per hour Overview:We are seeking an experienced Service Architect to design and implement a robust service architecture across a multi-supplier ecosystem, ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role will drive governance, service transition, and continual improvement while maintaining operational excellence within a secure environment. Key Responsibilities: Define and implement service architecture for integrated services across multiple suppliers Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) Design ticket flows and ensure integration with ITSM tools (ServiceNow preferred) Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking Lead service transition activities, including operational readiness checks and runbook creation Operate within a SIAM governance framework, conducting monthly service reviews and SLA/KPI reporting Drive continual service improvement plans to optimise processes and enhance customer experience Act as the central point of contact for service integration issues and supplier collaboration Required Skills: Strong experience in SIAM and multi-supplier environments Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred) Proven ability to design service architecture, ticket flows, and SLA frameworks Excellent governance, reporting, and stakeholder management skills Current SC Clearance is mandatory Cloud infrastructure knowledge (AWS, Openshift) Familiarity with secure/government environments Experience in contract and commercial management