Customer Service Associate Corporate Hub

Customer Service Associate

• Corporate HubLocation:Lancaster House, LincolnContract:1-month rolling contract (with potential extension)Hours:37 hours per week, Monday–Friday, 08:00–18:00 (excluding Bank Holidays)About the RoleJoin Lincolnshire County Council’sCustomer Service Centre, the first point of contact for a wide range of essential services including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, and Libraries.As aCustomer Service Associatein the Corporate Hub, you’ll handle enquiries for District Council services (such as housing repairs) and local services including Libraries and Heritage. Your role will involve gathering and processing information accurately and efficiently, ensuring residents receive the support they need.This is a fast-paced, varied role where no two days are the same. If you thrive on learning new things and delivering excellent service, this could be the perfect opportunity for you!Key ResponsibilitiesAct as the first point of contact for a range of council servicesHandle enquiries via phone and digital channelsGather and process information accuratelyDeliver outstanding customer service in every interactionAbout YouPassionate about providing excellent customer serviceStrong communication skillsConfident using IT systems, including Microsoft Office and WindowsAbility to work in a busy environment and adapt to changing prioritiesWhat We OfferFull induction and comprehensive trainingOngoing development opportunitiesA supportive team environment in Lincoln city centreImportant:You must be available to work Monday–Friday over the festive period (excluding Bank Holidays: Christmas Day, Boxing Day & New Year’s Day). and make a real difference in your community! Location:Lancaster House, Lincoln Contract:1-month rolling contract (with potential extension) Hours:37 hours per week, Monday–Friday, 08:00–18:00 (excluding Bank Holidays) Join Lincolnshire County Council’sCustomer Service Centre, the first point of contact for a wide range of essential services including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, and Libraries. As aCustomer Service Associatein the Corporate Hub, you’ll handle enquiries for District Council services (such as housing repairs) and local services including Libraries and Heritage. Your role will involve gathering and processing information accurately and efficiently, ensuring residents receive the support they need. This is a fast-paced, varied role where no two days are the same. If you thrive on learning new things and delivering excellent service, this could be the perfect opportunity for you! Act as the first point of contact for a range of council services Handle enquiries via phone and digital channels Gather and process information accurately Deliver outstanding customer service in every interaction Passionate about providing excellent customer service Strong communication skills Confident using IT systems, including Microsoft Office and Windows Ability to work in a busy environment and adapt to changing priorities Full induction and comprehensive training Ongoing development opportunities A supportive team environment in Lincoln city centre Important:You must be available to work Monday–Friday over the festive period (excluding Bank Holidays: Christmas Day, Boxing Day & New Year’s Day). and make a real difference in your community!