IT Engineer - End-User Support (EUS)

VARITE is looking for a qualified IT Engineer - End-User Support (EUS) for one of our clients located in Somerset**,** UK.

WHAT THE CLIENT DOES?

Our client is a global design and technology services company that provides services to various industries, including automotive, broadcast, communications, healthcare, and transportation. They offer engineering, research, and design (ER&D) services, focusing on software development, system integration, and support.

WHAT WE DO?

Established in the Year 2000, VARITE is an award-winning minority business enterprise providing global consulting & staffing services to Fortune 1000 companies and government agencies. With 850+ global consultants, VARITE is committed to delivering excellence to its customers by leveraging its global experience and expertise in providing comprehensive scientific, engineering, technical, and non-technical staff augmentation and talent acquisition services.

Responsibilities:

• Provide technical support and troubleshooting for end-user computing devices, including desktops, laptops, mobile devices, printers, and peripherals.
• Install, configure, and maintain operating systems, software applications, and drivers.
• Respond to and resolve IT support tickets in a timely manner, ensuring SLAs are met.
• Collaborate with other IT teams to escalate and resolve complex technical issues.
• Perform hardware and software upgrades and deployments.
• Manage user accounts, permissions, and access rights in Active Directory and other IT systems.
• Conduct system audits and maintenance tasks, ensuring system reliability and security.
• Create and maintain documentation related to IT procedures, configurations, and troubleshooting steps.
• Provide training and guidance to end-users on IT systems and applications.

Requirements:

• Bachelor’s degree in computer science, Information Technology, or related field, or equivalent work experience.
• Minimum of 3+ years of experience in IT support roles, with a focus on end-user support.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in troubleshooting hardware, software, and network issues.
• Experience with Active Directory, Office 365, and other enterprise IT systems.
• Excellent interpersonal and communication skills, with a customer-oriented approach.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

VARITE is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status