Customer Success Manager

We are seeking a Customer Success Manager to join a leading technology organisation. The role focuses on delivering exceptional customer experiences and accelerating value through partnership, adoption, and value realisation. The CSM will manage complex, multi-regional strategic enterprise accounts, guiding customers through digital transformation, advising on strategy, collaborating with internal teams, and ensuring customers achieve maximum return on their investment.Job Title:Customer Success ManagerType:Contract / StaffingLocation:LondonDuration:Jan 2026 - Jan 2027Hours:35 per week (7 per day)Key Responsibilities:Lead customers through digital transformation with a clear understanding of objectives and key performance indicators.Maximise value realisation and ROI from solutions and services purchased.Drive solution adoption and usage through structured success plans.Build and maintain relationships at senior levels, including C-Level executives.Develop account strategies and success plans to drive loyalty, advocacy, and minimise attrition.Track account performance, resolve critical issues, and ensure timely execution.Provide thought leadership and domain expertise to customers and internal teams.Collaborate closely with Sales, Marketing, and Solution Consulting teams.Support onboarding and ramp-up of new team members within the Customer Success function.Qualifications & Experience:Bachelor's or Master's degree.Extensive experience in post-sales account management within technology; candidates with pre-sales, agency, or consulting backgrounds may also be considered.Proven track record managing large, global, strategic accounts at a senior level.Ability to build and maintain trusted advisor relationships at senior levels.Demonstrated success in driving customer retention and high customer satisfaction.Excellent written and verbal communication skills; strong presentation skills.High level of critical issue management and problem-solving capabilities.Tenacious, personable, confident, results-oriented, and adaptableRobert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates We are seeking a Customer Success Manager to join a leading technology organisation. The role focuses on delivering exceptional customer experiences and accelerating value through partnership, adoption, and value realisation. The CSM will manage complex, multi-regional strategic enterprise accounts, guiding customers through digital transformation, advising on strategy, collaborating with internal teams, and ensuring customers achieve maximum return on their investment. Job Title:Customer Success ManagerType:Contract / StaffingLocation:LondonDuration:Jan 2026 - Jan 2027Hours:35 per week (7 per day) Key Responsibilities: Lead customers through digital transformation with a clear understanding of objectives and key performance indicators. Lead customers through digital transformation with a clear understanding of objectives and key performance indicators. Maximise value realisation and ROI from solutions and services purchased. Maximise value realisation and ROI from solutions and services purchased. Drive solution adoption and usage through structured success plans. Drive solution adoption and usage through structured success plans. Build and maintain relationships at senior levels, including C-Level executives. Build and maintain relationships at senior levels, including C-Level executives. Develop account strategies and success plans to drive loyalty, advocacy, and minimise attrition. Develop account strategies and success plans to drive loyalty, advocacy, and minimise attrition. Track account performance, resolve critical issues, and ensure timely execution. Track account performance, resolve critical issues, and ensure timely execution. Provide thought leadership and domain expertise to customers and internal teams. Provide thought leadership and domain expertise to customers and internal teams. Collaborate closely with Sales, Marketing, and Solution Consulting teams. Collaborate closely with Sales, Marketing, and Solution Consulting teams. Support onboarding and ramp-up of new team members within the Customer Success function. Support onboarding and ramp-up of new team members within the Customer Success function. Qualifications & Experience: Bachelor's or Master's degree. Bachelor's or Master's degree. Extensive experience in post-sales account management within technology; candidates with pre-sales, agency, or consulting backgrounds may also be considered. Extensive experience in post-sales account management within technology; candidates with pre-sales, agency, or consulting backgrounds may also be considered. Proven track record managing large, global, strategic accounts at a senior level. Proven track record managing large, global, strategic accounts at a senior level. Ability to build and maintain trusted advisor relationships at senior levels. Ability to build and maintain trusted advisor relationships at senior levels. Demonstrated success in driving customer retention and high customer satisfaction. Demonstrated success in driving customer retention and high customer satisfaction. Excellent written and verbal communication skills; strong presentation skills. Excellent written and verbal communication skills; strong presentation skills. High level of critical issue management and problem-solving capabilities. High level of critical issue management and problem-solving capabilities. Tenacious, personable, confident, results-oriented, and adaptable Tenacious, personable, confident, results-oriented, and adaptable Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates