OR16643 - Customer Service Advisor Care & Wellbeing Hub (Adults) G2 - Admin & Clerical

Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a OR16643 - Customer Service Advisor Care & Wellbeing Hub (Adults) G2 - Admin & ClericalJob Title: OR16643 - Customer Service Advisor Care & Wellbeing Hub (Adults) G2 - Admin & ClericalContract Durations: 3 months with possibility of extensionHours per week: 37Job PurposeThe Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work.The OpportunityWe have vacancies available in our Customer Service Centre based in Lincoln in our Adult Care Teams. Using the strength-based approach to enable positive change in people's life you will deal with contacts via telephone and email from the public and professionals who are contacting us for information and advice, to report a safeguarding or to access a service from Adult Care, the Lincolnshire Carer Service and/or the Wellbeing Service.These calls can be complex, sensitive, and emotive, but from the training received you will use your call control, professional curiosity as well as your excellent communication skills to gather the relevant information to determine the most appropriate outcome for the customer. Working on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a OR16643 - Customer Service Advisor Care & Wellbeing Hub (Adults) G2 - Admin & Clerical Job Title: OR16643 - Customer Service Advisor Care & Wellbeing Hub (Adults) G2 - Admin & Clerical Contract Durations: 3 months with possibility of extension Hours per week: 37 Job Purpose The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work. The Opportunity We have vacancies available in our Customer Service Centre based in Lincoln in our Adult Care Teams. Using the strength-based approach to enable positive change in people's life you will deal with contacts via telephone and email from the public and professionals who are contacting us for information and advice, to report a safeguarding or to access a service from Adult Care, the Lincolnshire Carer Service and/or the Wellbeing Service. These calls can be complex, sensitive, and emotive, but from the training received you will use your call control, professional curiosity as well as your excellent communication skills to gather the relevant information to determine the most appropriate outcome for the customer.