OR16890-Complaints Officer - Housing

Complaints Officer

• Housing (Interim)Location:Kirkby in AshfieldContract:6 months (possible extension)Hours:37 hours per week, Monday–Friday (flexible between 8:00 am
• 5:00 pm)Start Date:ImmediateAatom Recruitment is seeking aComplaints Officerto join a local authority team, supporting the effective handling of housing-related complaints across multiple service areas. This is an office-based role with a strong focus on investigation, resolution, and compliance with regulatory standards.Key ResponsibilitiesInvestigate and review complaints across housing servicesAcknowledge complaints in writing and maintain accurate recordsDraft complaint responses and investigation notesEnsure compliance with theHousing Ombudsman Service’s Complaint Handling Codeand council policiesPrepare documentation for submission to the Housing Ombudsman ServiceSupport implementation of complaint learning outcomes, recommendations, and ordersMaintain accurate and up-to-date complaint recordsWhat We’re Looking ForEssential Skills & Experience:Previous experience handling complaints in asocial housing environmentStrong analytical skills and attention to detailExcellent written and verbal communication skillsProficient IT skills, including MS OfficeDesirable:Awareness of theHousing Ombudsman Service’s Complaint Handling CodeBenefitsFlexible working hours within 8:00 am
• 5:00 pmOpportunity to work on meaningful projects improving housing servicesPotential for contract extensionSelection Process:Interview and assessment. to join a dedicated team and help deliver fair and effective complaint resolution in housing services! Location:Kirkby in Ashfield Contract:6 months (possible extension) Hours:37 hours per week, Monday–Friday (flexible between 8:00 am
• 5:00 pm) Start Date:Immediate Aatom Recruitment is seeking aComplaints Officerto join a local authority team, supporting the effective handling of housing-related complaints across multiple service areas. This is an office-based role with a strong focus on investigation, resolution, and compliance with regulatory standards. Investigate and review complaints across housing services Acknowledge complaints in writing and maintain accurate records Draft complaint responses and investigation notes Ensure compliance with theHousing Ombudsman Service’s Complaint Handling Codeand council policies Prepare documentation for submission to the Housing Ombudsman Service Support implementation of complaint learning outcomes, recommendations, and orders Maintain accurate and up-to-date complaint records Essential Skills & Experience: Previous experience handling complaints in asocial housing environment Strong analytical skills and attention to detail Excellent written and verbal communication skills Proficient IT skills, including MS Office Awareness of theHousing Ombudsman Service’s Complaint Handling Code Flexible working hours within 8:00 am
• 5:00 pm Opportunity to work on meaningful projects improving housing services Potential for contract extension Selection Process:Interview and assessment. to join a dedicated team and help deliver fair and effective complaint resolution in housing services!