Senior Relationship Manager

Senior Relationship Manager Insignia Lifestyle Services s. r. o. Place of work Digital Park, Einsteinova, Petržalka Contract type full-time, trade licence Wage (gross) 2 300 EUR/month Information about the position Job description, responsibilities and duties Valletta Credit Finance Corporation Ltd (formerly Insignia Cards Ltd) is a licensed entity by the Malta Financial Services Authority as a Financial Institution and offers its clients payments related services and is a principal member of VISA and Mastercard. We are seeking a client-focused professional with solid banking or financial services experience to support high-value customers across a range of account, card, and service-related matters. This role sits at the intersection of customer care and financial expertise, requiring confidence in handling sensitive information, navigating banking processes, and delivering precise, high-quality support in a fast-paced, client-driven environment. The successful candidate will be comfortable engaging with clients on both operational and advisory topics while always maintaining exceptional service standards. Responsibilities: Building and maintaining strong, long-term relationships with international clients, acting as a trusted Relationship Manager and primary point of contact for high-value customers (HNWI / U-HNWI). Assisting and guiding clients throughout the onboarding process and across payment services, ensuring a smooth, professional, and high-touch client experience. Collaborating with clients to provide expert advice on both financial and technical aspects of the Company’s services and products. Identifying client needs and initiating appropriate cross-sell and upsell opportunities in line with client profiles and business objectives. Efficiently managing and analyzing incoming calls from customers seeking financial guidance. Engaging with clients on various tasks including payment, card issuing and delivery, card blocking and closing, and fraud verification. Preparing detailed weekly reports and maintaining accurate tables for reference. Addressing customer complaints promptly, offering effective solutions and alternatives within specified timeframes, and ensuring follow-up to guarantee customer satisfaction. Utilizing ICL/CRM systems and internal documents for seamless workflow. Providing round-the-clock support to clients. Conducting follow-up calls in response to correspondence. Coordinating calls and meetings for the Head of Customer / Sales. Actively participating in quarterly Customer Surveys to enhance customer experience. Employee perks, benefits ​​working for one of the best international lifestyle management companies ​​working with young highly motivated team provided with trainings and continuing education 25 vacation days other corporate benefits​​​ Information about the selection process Please send CV in English only. Requi