Solution Specialist Contact Center & Telephony 16973

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Assignment Description We are looking for an experienced Technical Solution Expert What You Will Work On Ensure stable and efficient operation of Contact Center and telephony solutions Manage incidents, changes, and continuous service improvements Drive enhancements in user experience, processes, and documentation Collaborate with internal stakeholders and external vendors Handle lifecycle management and release planning Contribute to transformation initiatives toward new service solutions Act as a bridge between business and IT to align solutions with business needs Support governance and vendor management activities What You Bring Minimum 4 years of experience with Contact Center solutions (preferably Puzzel) Experience with telephony solutions (fixed and mobile) Documented experience working with IT solutions Good understanding of applications and infrastructure within telephony Knowledge of both traditional and cloud-based telephony solutions Experience working with Microsoft 365 Experience managing IT services and objects Experience with vendor governance and supplier management Experience working between business and IT Experience in agile environments Experience with IT projects and requirements management Strong communication skills in Swedish and English (spoken and written) Structured, proactive, and solution-oriented mindset