ITSM Consultant ITIL 16838

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Assignment Overview We are looking for an ITSM Specialist What you will work on Own and manage the ITSM tool (Ivanti), ensuring it meets stakeholder needs Oversee configuration, customization, and implementation of the ITSM tool Collaborate with IT and business teams to enhance service delivery Lead ITSM-related projects and initiatives across business functions Develop, implement, and maintain ITIL processes aligned with best practices Manage cross-functional projects to optimize ITSM processes Act as Product Owner for the ITSM team, managing backlog and prioritization Gather stakeholder feedback to define vision, roadmap, and requirements Deliver training on ITSM, ITIL, and agile practices Create training materials and documentation Drive continuous improvement of ITSM tools and processes Ensure successful delivery and adoption of ITSM initiatives What you bring ITIL Foundation v4 certification or equivalent Minimum 5 years of experience in ITSM/ESM (e.g., Service Owner role) Strong knowledge of ITSM tools, preferably Ivanti Excellent understanding of ITIL processes and implementation Experience managing stakeholders in multinational environments Strong analytical, structured, and solution-oriented mindset Self-motivated with a proactive “can-do” attitude Excellent communication and organizational skills Fluent Swedish and English communication skills (spoken and written)