Application Support Senior Digital Services 16742

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry. Assignment Overview We are looking for a Senior Application Support Consultant What you will work on Providing application support for Trip & Tracking and Map Tracking teams Proactively monitoring systems to reduce production incidents and downtime Managing incidents and support cases through support channels such as email and Slack Monitoring logs, alarms, and system performance metrics Analyzing graphs, dashboards, and monitoring data to detect anomalies Handling critical alerts and alarms related to system thresholds or queue growth Acting on alarms and incidents through monitoring tools such as BSM Notifying managers and product owners about critical incidents (P1, P2) Participating in daily runtime meetings focused on production system status Quickly identifying root causes of incidents and coordinating with the responsible teams Working proactively to prevent recurring issues and improve system stability Monitoring deployments and being extra attentive during releases in PROD and QA environments Supporting development teams with troubleshooting and incident communication Handling escalated support cases and coordinating resolution Training first-line and second-line support teams on services and support procedures Continuously improving knowledge of the team’s services and systems Identifying opportunities for operational improvements and reliability enhancements What you bring University degree in Computer Science or a related technical field Minimum 5 years of experience in application support or production support roles Strong troubleshooting and incident management skills Experience working with monitoring and observability tools such as Grafana and Kibana Experience analyzing logs, system metrics, and monitoring dashboards Knowledge of server-based or cloud-based infrastructure environments Ability to investigate databases and validate system data Experience supporting complex backend and frontend systems Strong communication and stakeholder collaboration skills Ability to work proactively and independently in incident management Experience coordinating support processes and handling escalations Positive team-oriented mindset with strong ownership and accountability Experience with Java-based systems (Java 17+) is considered a plus Based in or able to work in the Gothenburg area Fluent in English (spoken and written) Valid EU citizenship or Swedish work permit