Operations & Improvement Consultant (all levels)

Tower Point, 6th Floor, 27-43 Wormwood Street, Boston, MA 02210, United States of America, Boston 02210, US

Company description

We are PA Consulting, and we are not a traditional consulting firm. We are different in what we do and how we do it. We believe in the power of ingenuity to build a positive human future. As strategies, technologies, and innovation collide, we create opportunity from complexity. Our diverse teams of experts combine innovative thinking and breakthrough technologies to progress further, faster. Our clients adapt and transform, and together we achieve enduring results.

We are over 4,000 strategists, innovators, designers, consultants, digital experts, scientists, engineers, and technologists. And we have deep expertise in consumer and manufacturing, defence and security, energy and utilities, financial services, government and public services, health and life sciences, and transport.

Our teams operate globally from offices across the UK, Ireland, US, Nordics, and Netherlands.

We’re looking for talented consultants to join our Operations & Performance Improvement team and help transform clients’ business operations across all major sectors. You will work on engagements that range from short term tactical improvements to end to end operations strategy, tackling projects that are critical to the growth and resilience of global organizations. Term tactical improvements to end-to-end.

Our clients’ challenges include defining operations strategy, deg and delivering the capabilities of tomorrow, and driving both incremental and transformational change—creating value through technology, digitalization, globalization, innovation, cost out, and revenue growth. You’ll gain meaningful exposure to complex organizations and play a direct role in how they operate and perform.

Design & deliver supply chain, manufacturing and operations strategy: Support or lead components of operating model and operations strategy work, from vision and design principles to implementation.

Optimize performance: Map and improve end‑to‑end processes, streamline workflows, and embed operational excellence and continuous improvement.

Plan supply chain and manufacturing operations: Support demand/capacity planning, manufacturing operations planning, and service delivery models to enhance throughput and service levels.

Drive value realization: Develop business cases, benefits frameworks, and cost‑out levers; track and report value delivery.

Transform at pace: Build pragmatic transformation roadmaps, mobilize change, and ensure sustainable adoption with clients.

Partner across disciplines: Collaborate closely with strategy, digital, data/analytics, and agile teams to deliver integrated solutions.

Engage stakeholders: Work shoulder‑to‑shoulder with client teams—facilitating workshops, framing problems, structuring analysis, and communicating insights clearly.

We welcome applicants from a variety of backgrounds who bring strong analytical and professional experience. Typical candidates will have:

Level Expectations CA / Consultant (early career delivery roles)

Support problem solving, structured analysis, and the creation of deliverables.

Facilitate workshops, gather data, map processes, and synthesize insights.

Contribute to operating model, supply chain, and operations strategy components.

Drive work forward within well-defined workstreams while collaborating closely with client teams.

Communicate clearly, build trust with stakeholders, and contribute to team culture.

Senior Consultant / Principal Consultant (workstream and program leadership roles)

Senior Consultant:

Lead workstreams and coordinate junior team members.

Manage client discussions at the manager and director level.

Ensure quality across deliverables, analysis, and recommendations.

Translate strategy into actionable implementation plans.

Principal Consultant:

Lead multi-workstream programs from discovery through implementation.

Define vision, scope, governance, and success measures.

Own senior-level relationships including VP and C-suite stakeholders.

Shape opportunities, lead proposals, pricing, statements of work, and manage margins.

Coach teams, provide feedback, and contribute playbooks and methods to the practice.

Core Capabilities (all levels)

Demonstrated problem solving, analytical thinking, and structured delivery capabilities with a track record of tangible performance improvements.

Strong relationship building, communication (written and verbal), and stakeholder management skills with comfort operating in fast moving environments.

Evidence of leadership, ownership, and commercial acumen with the ability to formulate and deliver creative and value adding solutions to client issues.

Nice to Have (not required)

Experience with operating model design, business analysis, product ownership, or enterprise transformation.

Exposure to sectors such as life sciences, consumer, industrials, financial services, or technology.

Additional information

Hybrid working - our approach is to be in the office or on client site a minimum of 2 days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site or at the office.

Benefits package at PA

Group medical insurance

Health Savings Account with company match

Teladoc and informed Nurse line resources

Long term care plan

Group dental insurance

401(k) Savings Plan with company profit sharing contribution

Commuter and Parking tax-savings benefit

15 days paid vacation days with the opportunity to buy five additional days

10 paid Holidays plus 10 paid sick days

Company and Voluntary income protection benefits

Gym and health incentive reimbursement

Pet and legal insurance Plans

Employee Assistance Plan

Annual performance-based bonus

In compliance with Colorado’s, New York & Massachusetts's Equal Pay Transparency Act, PA is required to provide a reasonable salary range for this role.  This salary range is specific to the State of Massachusetts and is commensurate with experience, market data, applicant skills, internal equity and/or degrees/certifications.  Salary Range: Low: $ 93,000 - High: $212,300