Solution Architect - Cyviz Core Solutions

Role Purpose The Solution Architect will act as a technical authority for Cyviz Core Technology (CCT) and Management & Monitoring (M&M) platforms, supporting partners across Europe. This role ensures successful design, deployment, and lifecycle management of Cyviz solutions, with a strong emphasis on network architecture and integration. Key Responsibilities Partner Enablement & Support Serve as the primary technical contact for European partners, providing guidance on solution design, installation, and troubleshooting. Deliver training sessions and workshops on Cyviz technologies, including Easy Server, Easy Controller, and M&M capabilities. Solution Architecture Design scalable, secure architectures for command-and-control and collaboration environments. Ensure compliance with Cyviz standards for security, encryption, and interoperability with third-party systems (Cisco, MS Teams, KVM matrices). Management & Monitoring (M&M) Implement and optimise remote monitoring, proactive maintenance, and analytics workflows. Define operational processes for configuration backup, recovery, and lifecycle management. Network Architecture Design robust AVoIP network topologies, routing matrices, and segregation strategies for mission-critical environments. Collaborate with IT teams to integrate Cyviz solutions into enterprise networks, ensuring performance and security. Technical Leadership Provide pre-sales and post-sales technical support to partners. Contribute to documentation, best practices, and solution templates for partner use. Required Skills & Qualifications Proven experience in deg and deploying enterprise collaboration or command-and-control solutions. Strong knowledge of IP networking, VLANs, QoS, multicast, and security protocols. Familiarity with AVoIP technologies and video processing hardware/software. Hands-on experience with system integration, remote monitoring tools, and network management platforms. Excellent communication and presentation skills for partner engagement and training. Ability to travel across Europe as required. Preferred Experience Exposure to Cyviz Easy Platform or similar technologies. Understanding of compliance standards (e.g., VESA, encryption requirements). Experience in mission-critical environments (defence, energy, or large-scale corporate spaces). Key Performance Indicators (KPIs) Successful partner onboarding and enablement. Timely delivery of solution designs and technical support. High partner satisfaction scores. Reduction in support escalations through proactive training and documentation. Benefits Competitive salary and performance-based bonus. Travel opportunities across Europe. Professional development and certification programmes. Inclusive and innovative work environment.