CONVERSATIONAL DESIGNER

ABOUT NEXTVIEW CONSULTING Nextview is a design-led Salesforce consulting firm that fuels and accelerates the digital transformation of ambitious companies throughout Europe. As a Nextview team member, you are a designer of better business. You will be an accelerator of positive change with a huge impact on our clients, our company and the planet as a whole. Are you ready to put your energy to work at this B-corporation and Great Place to Work? Then join the adventure! We are a friendly and enthusiastic team passionate about the way we support our clients to grow their business, enabling them to become more customer-centric and optimised. We challenge brands with a vision for the future to reinvent their way of working. We stimulate customer focus and digitisation of operations, and we bring data to life. To realise this, we combine our in-depth knowledge of the industry with Salesforce expertise and apply it to the concept of design thinking. We guide digital transformation so that organisations can improve more and more every day. ABOUT THE JOB At Nextview Consulting, we’re not just another Salesforce Partner. We’re Europe’s leading independent Salesforce consultancy, known for our design-led approach and our mission to create positive impact by design. We help our clients innovate at speed and scale using the power of Salesforce, and we’re proud to be shaping the future of AI and customer experience in the Salesforce ecosystem. We’re looking for a Conversation Designer to join our Design Team - someone passionate about crafting intelligent and intuitive voice and chat experiences that elevate how people connect with technology. We’re expanding our leadership in Conversational AI at Nextview - and you’ll be a key part of it. As one of the first dedicated Conversational Designers at Nextview, you’ll help shape and scale our approach across platforms, with a particular focus on Agentforce. This is a strategic role for someone excited to build on our strong foundation - defining best practices, recommending the right tools and technologies, and crafting meaningful, user-centered conversational experiences that deliver real impact. This is more than a job.You’ll play a visible role in shaping Nextview’s growing AI and design capability, with clear opportunities to grow into senior design leadership or AI strategy roles. WHAT YOU'll BE DOING As a Conversation Designer, you’ll be at the heart of crafting meaningful, intuitive voice and chat experiences for Salesforce Service Cloud, Agentforce, and Generative AI-powered solutions. You’ll work across multiple industries and client engagements, applying your skills in a fast-paced consulting environment where no two projects are the same. Your role goes beyond writing prompts - you'll shape conversations that feel natural, empathetic, and distinctly human. Working closely with our design, AI, and development teams, you’ll turn complex business goals into engaging, lifelike interactions that build trust, reduce friction, and truly resonate with users. Your responsibilities will include: Lead the design of AI-driven conversations that feel human, build trust, and drive measurable business outcomesAccelerate adoption of virtual agents by creating intuitive, brand-aligned experiences for top European brandsFacilitate co-creation workshops with clients, presenting ideas and leading discussions that influence stakeholders from CX leads to C-suite executives.Design natural, intuitive conversational flows for both text and voice interfaces, aligned with user needs and brand tone.Define and maintain distinct conversational personas, tone of voice, and interaction strategies that reflect brand identity and resonate with users.Lead discovery sessions to uncover user pain points, align conversation design to business goals, and influence customer journeys.Ensure alignment across stakeholders on tone of voice, response depth, and conversational strategy.Monitor and improve conversational performance using Salesforce AI Agent Builder, with a strong understanding of the Atlas reasoning engine and intent abstraction.Prototype and test dialog flows using selected tools that ensure validating ideas quickly and iteratively.Collaborate closely with consultants, developers and QA teams across the full delivery lifecycle to ensure seamless integration and performance.Analyze live agent interactions and user data to continuously improve conversational experiences and boost virtual agent effectiveness.Advocate for the strategic role of Conversation DeAI implementations, clearly articulating its business value to clients and teams. Lead the design of AI-driven conversations that feel human, build trust, and drive measurable business outcomes Accelerate adoption of virtual agents by creating intuitive, brand-aligned experiences for top European brands Facilitate co-creation workshops with clients, presenting ideas and leading discussions that influence stakeholders from CX leads to C-suite executives. Design natural, intuitive conversational flows for both text and voice interfaces, aligned with user needs and brand tone. Define and maintain distinct conversational personas, tone of voice, and interaction strategies that reflect brand identity and resonate with users. Lead discovery sessions to uncover user pain points, align conversation design to business goals, and influence customer journeys. Ensure alignment across stakeholders on tone of voice, response depth, and conversational strategy. Monitor and improve conversational performance using Salesforce AI Agent Builder, with a strong understanding of the Atlas reasoning engine and intent abstraction. Prototype and test dialog flows using selected tools that ensure validating ideas quickly and iteratively. Collaborate closely with consultants, developers and QA teams across the full delivery lifecycle to ensure seamless integration and performance. Analyze live agent interactions and user data to continuously improve conversational experiences and boost virtual agent effectiveness. Advocate for the strategic role of Conversation DeAI implementations, clearly articulating its business value to clients and teams. ABOU YOU Please note: We are seeking qualified candidates for a full-time position. Due to legal and operational requirements, we can only consider applicants who have valid and relevant work authorization permitting full-time employment in the country to which they are applying (the Netherlands or the UK). This requirement is essential to ensure compliance with local laws and regulations. We appreciate your understanding. Must-Haves: 3+ years of experience deg conversational experiences, ideally with LLMs or AI-driven productsStrong understanding of modern reasoning-based AI models and conversational orchestration.Excellent stakeholder management skills - able to align cross-functional teams on tone, scope, and design goals.Strong communication and consultancy skills - able to lead conversations with clients and influence outcomes.Proven ability to articulate the strategic importance of Conversation DeAI implementations.Hands-on experience with tools that support effective conversation and experience design (e.g. prototyping, flow design, annotation).A human-centred mindset, with excellent storytelling and copywriting skillsStrong visual communication and prototyping skillsFluency in English is essential. Dutch is preferred for roles in the Netherlands.Comfort working in agile, cross-functional teams and consulting environments. 3+ years of experience deg conversational experiences, ideally with LLMs or AI-driven products Strong understanding of modern reasoning-based AI models and conversational orchestration. Excellent stakeholder management skills - able to align cross-functional teams on tone, scope, and design goals. Strong communication and consultancy skills - able to lead conversations with clients and influence outcomes. Proven ability to articulate the strategic importance of Conversation DeAI implementations. Hands-on experience with tools that support effective conversation and experience design (e.g. prototyping, flow design, annotation). A human-centred mindset, with excellent storytelling and copywriting skills Strong visual communication and prototyping skills Fluency in English is essential. Dutch is preferred for roles in the Netherlands. Comfort working in agile, cross-functional teams and consulting environments. Nice-to-Haves: Experience mapping customer journeys or modeling business processes to inform conversation design.Familiarity with conversational AI systems such as ElevenLabs or similar speech AI platforms.Experience deg in Salesforce Service Cloud and Salesforce AI Agent Builder (formerly Einstein Bots).Awareness of Salesforce Einstein and Generative AI capabilities. Experience mapping customer journeys or modeling business processes to inform conversation design. Familiarity with conversational AI systems such as ElevenLabs or similar speech AI platforms. Experience deg in Salesforce Service Cloud and Salesforce AI Agent Builder (formerly Einstein Bots). Awareness of Salesforce Einstein and Generative AI capabilities. NEXTVIEW ENVIRONMENT Working at Nextview means working in an innovative, fast-paced, and diverse environment. With lots of opportunities to develop yourself and drive digital transformation with our valued customers. Check out our values, guiding principles, and culture combined with our unique working formula. We’ll grab every opportunity to celebrate memorable moments. Nextview has been awarded as a Great Place to Work 8 times in a row. We are a certified B Corp; a community of leaders, driving a global movement of people using business as a force for good. Our purpose to create a positive impact is not just a nice and caring story. Companies that ignore the demand for positive change in society will be the dinosaurs of our time. Helping build better businesses by simply delivering excellence serves our purpose to create a better world. Through our 1% pledge on people, product and profit, our colleagues work together with customers and partners to contribute in meaningful ways to our ecosystem and planet!