Senior UX Designer – HRSD Knowledge Base (ServiceNow)
Description
Nexer Czech Republic is a division within DANIR AB
- an IT consulting and R&D company. We have the opportunity to work with world‑renowned brands from Scandinavia, the USA, the UK, and Western Europe. Our goal is to grow strong but rather in competencies than in numbers. If you like what we do, see our offer — maybe it is you we will have the pleasure to meet! :)
About the Role
We are looking for a Senior UX Designer to lead the transformation of a large‑scale ServiceNow HRSD Knowledge Base for a global industrial organisation operating in more than 100 markets. The goal is to create a world‑class self‑service experience for managers and employees worldwide, combining UX expertise, information architecture, and strategic content design. You will design clear structures, optimise navigation and search, and ensure the knowledge base is ready for automation, AI‑driven interactions, and chatbot‑enabled workflows across HR systems.
What You Will Do
- Apply UX best practices to structure content for intuitive self‑service employee journeys
- Design and maintain a scalable knowledge architecture optimised for AI, automation, and chatbot enablement
- Closely collaborate with HR subject‑matter experts, ServiceNow developers, and the AI enablement team
- Establish governance frameworks, templates, and content creation guidelines
- Act as the lead UX voice influencing senior stakeholders and guiding the organisation’s UX maturity
- Ensure seamless alignment with broader HR technology and data platforms
Who You Are
- Experienced Senior UX Designer with a strong background in information architecture and content strategy
- Hands‑on experience with ServiceNow HRSD or similar enterprise HR solutions
- Skilled in UX writing, navigation design, content structuring, and scalable IA
- Familiarity with knowledge management, AI search optimisation, and chatbot design
- Strong communicator able to influence senior leaders and drive UX decisions
- Comfortable working in large, global, cross‑functional environments
Assignment Details
- Workload: full time
- Location: Czechia, Slovakia or Hungary (remote)
- B2B contract
- Client: A Swedish global leader in heavy‑duty transport and industrial solutions, recognised for engineering advanced vehicles and sustainable mobility technologies.
Why Nexer
At Nexer, competence and curiosity come first. We collaborate with leading global brands and offer meaningful, transformative projects where your expertise truly matters. You’ll join a culture that encourages innovation, ownership, and continuous professional growth.
Apply
If this sounds like your next challenge, we would be delighted to meet you. Apply today — your promising future might start here.