Surveillance Monitorng Officer

Job Purpose: Responsible to monitor the gaming floor and operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests, in accordance with company standards and gaming regulations. Job Requirements Education: Grade 12 or equivalent national qualification in gaming operations Experience: 1 year experience in a gaming / financial auditing/law enforcement (e.g. SAPS, Security, Defence Force, etc) environment an advantage Experience using surveillance /equipment an advantage Certifications/ Accreditation/ Registration/ Licenses: Meet the requirements for a gaming licence and FICA PSIRA C registration Work conditions and special requirements: Ability to work shifts that meet operational requirements Work in a smoking environment Full visual acuity (including ability to discern colours) Skills & Competencies: Core behavioural competencies Problem Solving Collecting Information (listening; asking questions) Analytical skills Handling conflict Checking Attention to detail Following Instructions Emotional resilience Honesty & Integrity Ability to deal with highly confidential information Technical/Proficiency competencies: English verbal communication skills Rapid tracking and review of visual information Use surveillance equipment

• chip handling, chipping machines, Shuffling machines Betting procedures Compliance procedures and regulations Basic responsible gambling principles Basic computer skills Prolonged attention span Key Performance Areas: Surveillance Monitoring: Monitor all Gaming procedures on the gaming floor against the relevant functions. Complete target reports / punter scans on all gaming areas as per unit specific schedule Conduct system checks, alarm conditions and interfaces Record and report on faulty equipment Issue and check playing cards, where required and other gaming related equipment as per SOP Identifies, monitors and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc. Monitors all non-gaming procedures against the relevant function Proactively monitor high risk areas and emergency response as per set out procedures Investigations: Reviews all video footage and other documentation/ reports relating to incidents, queries and variances Investigates all variances reported to the Surveillance Department Reports or escalates findings of the review and investigations Record and retain evidence to be used for further processes according to standards Reporting & Administration: Reporting all incidents and significant events to the relevant Stakeholders. Prioritises reports according to the severity of the incident. Captures relevant data on the EOB Compiles comprehensive reports where required Planning: Planning is generally on a daily to weekly basis within regular activity cycles. Work within set policy, procedures, system parameters and internal controls Manages one's time and resources to ensure that objectives are achieved effectively