Supervisor: Content Solutions

PURPOSE STATEMENT To supervise the implementation of operational work plans and formulate associated procedures to ensure the effective operational management of Content Solutions products and services and optimize revenue generating potential including record keeping and reporting; effective and efficient delivery of the portfolio of services; ensure adherence to statutory regulations and operating procedures to support the SABS value chain and strategic initiatives. Minimum Requirements Qualifications National Diploma / Diploma in Business Administration, Operations Management or a related field. (NQF Level 6) Experience 5 years relevant work experience in client facing, sales or content solutions environment. (Operational Level) 2 years supervisory experience. (Supervisory Level) Duties and Responsibilities Functional Management Provide supervision of the operational requirements of the Content Solutions team. Monitor and control allocation of all work within the Content Solutions team. Monitor and supervise office processes (intellectual property and copyright processes/JDE approvals/improvements & printing) from the point of referral to successful completion of the customer request and ensure completeness of services rendered. Ensure effective enquiry and research services are conducted and delivered to internal and external clients. Supervise the effective planning and operations of the printing services. Validate quality of information and work performed by the team. Co-ordinate effective implementation of the fault reporting systems and monitor processes for resolving customer complaints. Monitor work status and update work status on the relevant system in order to provide feedback to clients. Ensure the team achieves revenue targets set out for the portfolio of services. Support the Manager in establishing costing and pricing models to optimise revenue potential. Ensure all digital rights management (copyright notices, watermarks etc.) are effectively implemented in the products. Execute outbound support processes on time and accurately. Identify areas for improvement in service delivery and apply continuous improvement principles and actions. Collate and assess feedback and implement action plans where required. Oversee the walk-in/email/calls from clients requiring Content Solutions services. Supervise the relevant end-to-end Content Solutions process. Identify challenges relevant to the specific Content Solutions plan, and provide remedial action as required. Assist with reviewing and assessing the appropriateness of the Content Solutions plan and provide recommendations as required. Formulate the functional program based on the outcomes of the preliminary survey using appropriate Content Solutions methodologies and technologies. Plan Content Solutions work schedules as required by the Manager Manage external service providers to ensure timely delivery of services procured in an efficient and effective manner. Identify any possible en