Senior Account Manager

Role Purpose The Senior Account Manager is responsible for driving revenue and gross profit growth by acquiring new business and managing key customer relationships across target market verticals. This role involves engaging at C-suite level, delivering tailored ICT solutions, and aligning client needs with Nexio’s product and service offerings. The Senior Account Manager plays a strategic role in building long-term client value through exceptional service, market insight, and cross-functional collaboration—ultimately contributing to the achievement of Nexio’s commercial objectives. Key Responsibilities The Senior Account Manager (SAM) will facilitate growth in the contribution to Revenue and Gross Profit of Nexio by chiefly developing new business and then managing customer engagements at all levels within the customer business landscape. SAM will have enough knowledge of the market conditions from a macro and micro perspective to make informed decisions and provide direction to customers specific to their requirements. As a SAM understanding the Industry Verticals and the strategies needed to be effective and offer Industry Specific solutions. The SAM will assist in identifying solutions that need to be offered as part of collaboration with internal Nexio pre-sales-, product-, services- support staff with engaging, open communication and teamwork. Engaging customers in unison with Nexio’s strategies and passion for service excellence and professionalism. SAM engages at customer C-Levels and offers solution and services with a thorough and comprehensive understanding of their organization which supports the continued provision of essential solutions and services in a timely, efficient, and effective manner. SAM needs to have the ability and is capable of prospecting large enterprises at an executive level and to manage multiple customer accounts efficiently and effectively. Exciting the customer and delivering an exceptional experience is part and parcel of the SAM and what the SAM must provide. Act as the customer lead to the extended solution and / or service delivery team. The above objectives and ability to manage stakeholders and outcomes will be essential to succeed. ROLE REQUIREMENT Alignment with key strategic initiatives as determined by the Board from time to time. Keeping abreast of technological changes and how it influences the engagement with the various customer market verticals. Complete understanding of Nexio’s annual Revenue and Gross Profit budget deliverables and how each individual AM’s success is imperative to delivering on target and on budget. Taking the lead and driving successful customer engagements coupled with engagement from the various Nexio support teams and back-office processes. Deliver on targeted Revenue and Gross Profit values Develop on a continuous basis a pipeline of prospects that will feed into the overall pipeline value of the business and meticulously update and progress pipeline opportunities to purch