Policy Administrator

Position Overview Responsible for gathering (telephonically or email) information required for accurate assessment Value Added Product Claims Key Responsibilities and Duties Customer Service Provide policy holders with exceptional service and customer experience whilst dealing with all types of queries relating to claim and policy benefits etc. Responsible for capturing claims correctly and accurately. Confirm that the claim information is correct and valid. Check the status of the policy & receipt of premium (current and up to date), to facilitate claim processing. Responsible for ensuring that all the required supporting documentation is obtained and attached to the claims administration system to comprehensively assess the claim. Responsible for managing queries raised by policy holders, supplier and internal stakeholders relating to claims. Process refunds to clients, dealers or finance houses when required. Process payments to clients and suppliers when required. Correspondence to clients with respect to claims outcomes and requirements for future claims to manage claims. Ensure that all interactions and developments are well documented on the claims administration systems. Responsible for the timely resolution of queries that require intervention/correction. Update policy information on the system when information changes. Responsible managing all telephonic queries in a professional and efficient manner. Ensure the principles of TCF (Treating Customers Fairly) are embedded in all customer interactions Qualifications Matric. FAIS accreditation would be an advantage. Experience At least 2- 3 years previous related working experience in a corporate entity is required. At least 2 -3 years inbound call centre experience. Knowledge and skills General administrative experience is a requirement. Customer service experience is a requirement. Excellent communication and interpersonal skills.