Payment Network Support Specialist

Overview Our client, a leading payment aggregator and provider of secure payment solutions, is looking for a Payment Network Support Specialist to support network operational processes within a fast-paced payments environment. The role requires strong attention to detail, analytical ability, and the capacity to work with multiple data sources while supporting time-sensitive operational requirements. The ideal candidate is highly organised, proactive in resolving discrepancies, and able to work accurately in a data-driven environment. Responsibilities include: Support network onboarding processes and rollouts Compile and maintain accurate network and biller-related information Validate and reconcile fee schedules against active, dormant, and pending network configurations Cross-reference data across internal systems such as Portal and MINT, as well as external fee sheets Manage relevant portals and inboxes and ensure compliance with onboarding and documentation requirements Liaise with internal teams regarding network onboarding and biller activations Coordinate biller and merchant activation, deactivation, and configuration changes across networks Escalate operational issues or discrepancies where necessary Ensure the accuracy and integrity of network related data across systems All other tasks related to the role Minimum requirements: Relevant tertiary qualification 3

• 5 years’ experience in a similar customer support, operational, or data-focused role Advanced working knowledge of Microsoft Excel, including formulas such as VLOOKUP, XLOOKUP, pivot tables and working across multiple datasets Experience in the Financial Services industry with a focus on the payments industry is highly advantageous Valid driver’s license and reliable transport Fluent in English. Any additional language will be seen as beneficial