Onboarding Manager

Your Role at impact.com: The Onboarding Manager is responsible for managing the end-to-end onboarding experience for new & existing customers. This role ensures clients successfully launch their programs by guiding them through the kickoff, integration, and ramp phases while ensuring efficient delivery aligned with scalable onboarding processes. The focus is not only launching programs but also on enabling customers to reach initial value quickly and efficiently . What You'll Do: Manage the onboarding lifecycle from kickoff to activation. Guide customers through platform setup, integrations, and program configuration. Deliver onboarding sessions and training to clients. Ensure customers follow best practices for successful program setup. Identify and resolve common onboarding challenges. Maintain project timelines and ensure milestone completion. Collaborate with internal teams, including Integration Engineering, Sales, and Customer Success. Leverage onboarding playbooks, templates, and scalable resources. Track onboarding progress and communicate status to stakeholders. What You Have: Strong project management and organizational skills Ability to communicate technical concepts to non-technical audiences Client-facing experience in onboarding, implementation, or customer success Ability to manage multiple onboarding projects simultaneously 2+ years experience in customer-facing roles Experience in client onboarding, affiliate/influencer management, or customer success is preferred