Head of Technology Solutions

PURPOSE The South African payments industry is transitioning from batch to real-time processing. This shift requires new technical capabilities and people who can design AND deliver technical solutions not just draw diagrams. The Head of Technology Solutions is a newly created role that unifies Architecture, Modernisation, and Technical Delivery capability under single leadership. This role owns the BUILD pillar of the CIO Division ensuring PayInc has both the technical design capability and delivery muscle to develop new payment products and modernise existing systems. This role focuses on technical solutioning architecture, system design, and build. It works in close partnership with Business teams who own requirements, business analysis, and process design. Neither function works in isolation. Business defines the 'what' and 'why'; Technology Solutions designs the 'how' and delivers it. Success requires strong collaboration, not territorial ownership. This role requires an individual who thinks strategically, designs pragmatically, engages stakeholders effectively, and ensures solutions ship. The focus is on outcomes payment capabilities that work. You will engage with the following stakeholders: Chief Information Officer and CIO Manco Business teams  - CRITICAL partnership for joint solutioning Business Analysts  - requirements and business process inputs Head of Payments Services -  handover and ongoing collaboration Head of Platform Enablement -  infrastructure collaboration Head of Operations -  handover to operations Executives and Board (as required) Customer banks and financial institutions - technical authority sessions Industry sessions and working groups -  technical standards, industry direction Reserve Bank of South Africa -  technical aspects of regulatory requirements Technology vendors and solution partner Your key responsibilities include: Technical Solution Architecture & Design Provide technology vision and direction for PayInc’s payments platform evolution Define and own the technical architecture for payment systems (real-time and batch) Lead technical solution design for new payment products and capabilities Work with Business teams to translate requirements into technical solutions Ensure architecture supports real-time, high-availability, and sovereign readiness requirements Evaluate and recommend technology approaches (build vs buy, cloud vs on premises) Maintain technology roadmap aligned with business strategy Chair technical design authority and architecture governance Stakeholder & Industry Engagement Act as subject matter expert in payments technology and real-time capabilities Lead Technical Authority sessions with participating banks Represent PayInc in industry technical working groups and industry forums Work with banks and stakeholders to understand technical requirements and constraints Support SARB engagement on technical aspects of regulatory requirements Ensure stakeholder engagement is collaborative and b