Executive

Job Description Primary External Interactions Customer for policy amendments SME / Trainers at the client end for training Exception/ escalation teams at the client end for the purpose of seeking clarifications & answering queries Responsibilities Key Responsibilities Responsibilities are not limited to the enclosed Receive inbound calls from policyholders in a contact centre environment. Process policy and new claims transactions, which include telephone payments, existing claims queries, audit queries, general policy queries and billing queries. Accurately interpret and verify billing transactions and medical bills queries. Respond to simple as well as complex billing, policy auditing, existing claims, and loss control inquiries. Provide policyholders and providers with technical support on the self-service portals. Partner with others within Customer Service to resolve customer related issues. Deliver highly positive service experiences consistent with our key performance metrics and quality standards. Perform other duties as needed. Qualifications Minimum Requirements: 6 months customer service experience Soft skills & Telecommunications Experience (Advantageous) Computer Literacy (MS Office, Social Media, Online, Navigation) Good articulation of the English language (Spoken and Written) Some post High School education preferred. Excellent telephone etiquette and service delivery skills. Strong communication skills and effective listening abilities Effective organizational and time management techniques Exhibit patience and a positive outlook when working with policyholders. Contribute to an environment of accountability, collaboration, and teamwork. Basic ability to navigate computers and software applications (MS Word, Excel, Outlook, Teams, etc.) Able to commit to the entirety of the training program and work within a structured operations environment.