Commercial Product Lead

Role Purpose Are you passionate about growth, innovation, and building products that truly impact people’s lives? As the Commercial Product Lead, you will play a key role in sustainably growing Mukuru’s Wallet & Value-Added Services (VAS) business. This is a Commercial growth role focused on driving profitable customer and product growth, working cross-functionally to enable execution. This is a commercial product role, not a technical product position." You’ll work cross-functionally, think commercially, and be hands-on in executing strategy, turning insights into action and opportunities into results. What You’ll Be Doing Drive Market Growth & Penetration Lead customer acquisition, retention, and increased usage of Wallet & VAS products in assigned markets Act as the Wallet & VAS ambassador—building strong visibility and share of mind Enable and train sales and marketing teams on effective value-based selling Ensure customer benefits and product features are clearly and consistently communicated Strengthen and optimise distribution channels Execute Strategic Projects Coordinate and manage cross-functional projects aligned to business strategy Track daily progress, manage priorities, and resolve delays proactively Ensure projects are delivered on time, within scope, and with measurable outcomes Identify and escalate risks, resourcing needs, or dependencies where required Develop New Business Opportunities Identify new products, services, and partnership opportunities Assess opportunities for commercial, strategic, and legal viability Prepare and present compelling business cases for approval Build relationships with potential partners and negotiate mutually beneficial agreements Support or lead implementation of approved opportunities Commercial & Partner Management Support budgeting and market performance reporting Conduct pricing reviews and contribute to pricing strategy Manage partner relationships, negotiations, and ongoing commercial engagements Market & Industry Intelligence Monitor market trends, customer needs, and regulatory changes Analyse competitor offerings, pricing, and business models Translate insights into actionable recommendations Personal & Professional Development Participate in weekly KPI and monthly performance reviews Attend product training and development programmes Take ownership of continuous learning and growth What You’ll Bring Knowledge Payments, remittances, and digital financial services Sales and marketing processes (B2C & C2C) Commercial agreements and contracts Operating licences and regulatory environments Skills Strong communication and interpersonal skills Sales and negotiation ability Analytical and problem-solving mindset Excellent organisation, time management, and attention to detail Self-driven, resilient, and results-oriented Experience & Education 2–3 years of work experience (business development experience advantageous) Exposure to financial services is desirable Grade 12 (essential) Relevant tert