Client Relationship Manager | Johannesburg

ROLE SUMMARY The Client Relationship Manager serves as the primary liaison between the company and its clients, building strong, trust‑based relationships through effective communication and networking. This role involves developing rapport with new clients, providing ongoing support, and strengthening long‑term partnerships by identifying opportunities to enhance value through new solutions and services. In addition to retaining and growing existing accounts, the incumbent is expected to identify potential new business opportunities and contribute to revenue generation by anticipating and understanding client needs, in collaboration with Senior Management. This role further requires conducting industry analysis to establish relevant benchmarks and understand client expectations across various corporate client segments, ensuring the company’s offerings remain competitive and aligned to market standards. If you’re ready to belong to an “open mindset” work culture that promotes continuous learning and improvement, prioritises service excellence, values individuals, and celebrates the people who light up our world, and show us how you’ll shine! QUALIFICATIONS Minimum: Advanced Certificate or Diploma in a relevant field, or an equivalent NQF Level 6 qualification Preferred : Key Account Management Certification or Bachelor’s Degree in a relevant field EXPERIENCE 3 to 5 years’ relevant work experience (Key Account Management / Client Relationship Management). SKILLS & KNOWLEDGE Strong written and verbal communication skills (English). Proficient in Microsoft Office suite. Knowledge and understanding of Service Level Agreements. Overall understanding of corporate clients and their needs. Understanding of Business Process Management (BPM). Strong understanding of client relationship building. Knowledge of pricing principles and methodology. Problem analysis and problem-solving skills. Understanding and application of commercial and financial principles to improve company performance. Ability to network with and influence senior people both internally and externally to achieve a predefined outcome. RESPONSIBILITIES Financial Management: Ensure cost effective allocation and use of company resources. Ensure that all your clients’ profitability is in line with company objectives and targets. Prepare and submit accurate proposals, quotations and tenders to the relevant Head of Department for authorisation and sign off. Support the Finance Department in managing client debtor accounts. Operational: Define and develop integrated strategies, plans and processes based on the insight into clients’ behaviours and to ensure optimal client satisfaction. Manage your client in accordance with our corporate strategy in order to enhance client satisfaction, profitability and sustainability. Identify the people, process, and technology capabilities required to deliver desired client experiences in market and then plan for the implementation of those experiences