Client Liaison Consultant

What You Will Do As our Client Liaison Consultant, you will play a vital role in ensuring a seamless, supportive, and high‑quality service experience. Your responsibilities will include: Client Support & Query Resolution Provide onsite, face‑to‑face support to members and client stakeholders. Resolve queries at first contact wherever possible within defined service level timelines. Track, manage, and ensure accurate closure of client queries. Assist with onboarding, membership changes, and updating client information. Relationship & Stakeholder Management Build strong, trust‑based relationships with members, unions, payroll teams, service providers, and internal stakeholders. Ensure client expectations are managed effectively and service levels are consistently met. Promote AfroCentric’s values through exceptional professionalism and service behaviour. Education, Communication & Reporting Conduct onsite presentations and educational sessions regarding benefits, scheme rules, and internal processes. Prepare weekly, monthly, and ad‑hoc reports and summaries. Engage in proactive communication to enhance client understanding and service satisfaction. Service Delivery Improvement Monitor turnaround times and quality standards to ensure continuous improvement. Identify service bottlenecks and recommend enhancements. Escalate compliance or policy-related matters through proper channels. Professional Development & Leadership Contribution Stay updated on industry trends and scheme rules. Share knowledge with team members to support excellence. Demonstrate ownership of your development and performance. Minimum Requirements Matric (Grade 12) — essential. Diploma in Business Management, Clinical, or a related field — advantageous. 3

• 5 years’ experience in: Healthcare industry Customer service / client-facing roles Quality assurance Reporting and trending Strong communication skills (verbal & written). Solid understanding of healthcare processes, rules, and systems. Problem-solving ability with exceptional attention to detail. Valid driver’s licence — essential. Competencies That Set You Apart Passion for client service and people engagement Ability to work independently and collaboratively Strong administrative, reporting, and systems capability Professional, ethical, and aligned to AfroCentric values Stakeholder management confidence High resilience and adaptability