Business Partner - Employee Relations

Job Description: Manage and coordinate the activities against agreed delivery SLAs Ensure the team respond and resolve ER queries and cases in a timely manner, fairly, consistently, commercially, and pragmatically Ensure the team utilise the case management tool effectively, and robust audit processes are in place, to help shape the business direction and achieve outcomes based on trends/correlation Ensure the team delivers a high-quality service to include; analysis of Puzzel and OSC, call listening, SLAs and feedback from customers Liaise with and maintain effective relationships with key stakeholders across the business Balancing legislation obligations alongside Operational requirements, generating insight and best practice. Manage escalated ER issues where required, providing an objective view and challenging the business where necessary, including Speak Ups, ETs and compliance with legislation Produce and review ER data and other business MI to identify trends and work with stakeholders on appropriate solutions Support the implementation of the ER operating model, including process, governance, and behaviours Contribute to the shaping of the new ways of working to ensure the success of ER Hub Be project lead on ER Hub initiatives, supporting and coordinating to achieve results Ensure best practice requirements and commercial imperatives are balanced so that ER risk is minimised Improve the customer experience through enhanced, efficient and consistent ER Processes Work with key stakeholders to shape HR policies and processes in line with legislation, best practice and business need Requirements. Admitted Attorney, with strong demonstrable ER experience Leads by example by demonstrating the Capita Purpose, values, behaviors, and Code of Conduct Experience using data to identify insights that drive action Increases diversity and develops an inclusive culture where people enjoy their work Excellent interpersonal/communication skills with ability to build trust and relationships Well organised, with ability to work to tight deadlines and excellent attention to detail Maintains effective work behaviour in the face of setbacks or pressure Action orientation - demonstrates a readiness to make decisions Experience reporting and interpreting key MI and governance data specific to ER Project management experience