Technical Support Personnel

Job Summary: As a Technical Support Personnel at Pajuno, you’ll be the frontline hero for customers facing printer-related issues—resolving problems remotely while upholding strict information security standards. Your role ensures customer satisfaction and operational excellence. Key Responsibilities: Technical Support: Diagnose/troubleshoot printer hardware/software issues via phone, email, or chat. Guide customers through setup, maintenance (cartridge replacement, jam clearance), and warranty repairs. Document solutions in the ticketing system and escalate complex cases. Develop/update support materials (FAQs, manuals). Information Security (ISMS): Classify/label information assets per security policies. Monitor asset security status and participate in risk assessments. Requirements: Education: HND/BSc in Electrical/Electronics/Computer Engineering (Further Mathematics is a plus). Skills: 2+ years in hardware technical support (printers/electromechanical systems preferred). Strong troubleshooting aptitude, ticketing system familiarity, and SLA-driven mindset. Commitment to ISMS protocols and continuous learning.