Systems Control Monitoring Officer

KEY RESPONSIBILITIES Business and Financial performance Minimize operational losses emanating from control design and failure, failure to execute controls, performance oversight within IT systems and processes. Contribute to the reduction of operational losses by identifying and mitigating control design failures and execution gaps within IT systems. Support the business by identifying and preventing potential financial leakages or fraud through proactive information systems control monitoring. Provide insights from system control reviews that contribute to financial reporting and forecasting. Ensure compliance with financial policies and regulatory standards pertaining to IT systems and data. Customer Excellence Drive effective communication, timely escalation and resolution of all material IT risk issues. Collaborate proactively with various teams to enhance system compliance-related interactions and improve overall user satisfaction with IT controls. Promote operational trust through proactive system control monitoring and prompt issue tracking. Drive and surpass expectations on NPS for the department. People management Provide technical guidance and support to junior IS Control staff. Oversee and supervise assigned control functions, ensuring high standards of execution and adherence to procedures Foster a culture of accountability, continuous improvement, and best practices within the team and across IT control functions. Collaborate effectively with cross-functional teams to promote awareness and understanding of system control requirements and best practices. Support capacity development through participation in and facilitation of training programs. Be a champion of Ecobank RACE

• IT core values in the Region. Process, control and operational performance Design, develop and execute robust Information Systems control programs, ensuring alignment with industry-leading frameworks and standards (e.g., PCI DSS, COBIT5, COSO, ITIL, ISO series) to validate IT control effectiveness. Perform User Acceptance Testing (UAT) validations and observe pilot runs before system deployments to live environments. Oversee the development and implementation of comprehensive testing methodologies for application development, IT infrastructure, security, and availability. Conduct thorough risk assessments on business and operational processes, procedures, and policies to identify vulnerabilities. Design and perform reengineering of processes and procedures requiring remediation to enhance control effectiveness. Conduct detailed gap analyses through testing, recommending specific actions to rectify deficiencies in processes and/or process management. Design enhancements for critical internal controls, including segregation of duties, production change management, software management, security, incident handling, and transmission integrity. Execute periodic IS Control activities as assigned, ensuring timely completion and adherence to standards. Promptly escalate