Security Manager

Job Description Reporting to the General Manager, the Security Manager is responsible for developing and/or maintaining a pro-active loss prevention program designed to ensure a safe and secure environment for hotel guests and employees. RESPONSIBILITIES: Lead and coach the Security team to achieve exceptional levels of guest service and colleague satisfaction results, through the application of all Corporate and property standards and policies Ensure the smooth and efficient operation of the Security Department, constantly monitoring to improve efficiency and service Consistent development, support, promotion and enforcement of hotel policy relating to colleague and guest safety and security Evaluate, develop and oversee the hotel’s Fire Prevention Programs and Life Safety Systems to include the monthly inspection of all fire extinguishers Know and act upon all relevant Federal, State and Municipal Acts Train and develop Security & Safety Programs throughout the hotel. Oversee and maintain updated knowledge in relevant Security equipment, systems, procedures and trends Oversee and administration of Locking Systems and Key Control Programs (Electronic and Manual) Evaluate, develop and oversee the hotel’s Loss Prevention Program and assist with Claims Management Liaise with other Hotel Security and Law Enforcement Agencies Assist in planning of VIP, Special Events and Dignitary visits as required. Ensure lost and found property procedures are followed accurately and consistently as required. Knowledgeable in the use of all security equipment, i.e. radios, cameras, printers, computers and electronic lock systems Maintain a positive relationship with all departments at the Hotel Be available for emergencies Budget and long range financial and strategic planning Scheduling of normal roster and special events Supervise and train Security Officers Complete performance reviews on Security Officers Maintain scheduling, vacation days, lieu days and sick day lists Carry out investigations pertaining to all security matters ADDITIONAL RESPONSIBILITIES Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams. Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed. Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations. To be aware of and ensure constant compliance with all necessary operational policies including: Health and Safety Food Hygiene Maintenance Emergency Procedures