Order Fulfilment Executive

Role Overview The Order Fulfilment Executive is responsible for processing, verifying, and coordinating customer orders from confirmation to final dispatch. This role serves as a critical operational control point before products leave the warehouse, ensuring all orders meet strict accuracy, payment verification, and documentation standards. The successful candidate must demonstrate exceptional attention to detail, strong process discipline, and the ability to manage multiple orders in a fast-paced operational environment. This position is ideal for individuals who take pride in precision, accountability, and structured operational processes. Key Responsibilities Order Processing & Verification Process customer orders using the company ERP system (Odoo) and internal order documentation. Verify order details including product specifications, quantity, pricing, and payment confirmation before processing. Ensure all order records are accurately documented in accordance with company procedures. Order Fulfilment Coordination Coordinate with warehouse and inventory teams to ensure correct product picking and packing. Track order progress and ensure orders are fulfilled within required timelines. Escalate potential delays or discrepancies promptly. Dispatch Accuracy Control Conduct final verification checks before order dispatch. Confirm that items released match customer orders in specification, quantity, and documentation. Verify serial numbers where applicable for high-value items such as laptops and tablets. Inventory Control Support Report discrepancies between physical inventory and ERP records immediately. Support inventory reconciliation exercises when required. Ensure accurate documentation during stock handover to logistics teams or customers. Customer Communication Provide order updates where required. Escalate order issues or stock shortages promptly. Ensure all order communication records are properly documented. Process Compliance Follow all Standard Operating Procedures (SOPs) related to order processing and dispatch. Reject or suspend order processing where payment confirmation or required documentation is incomplete. Identify and report operational gaps that could lead to fulfilment errors. RequirementsEducation OND / HND / BSc in any of the following fields: Business Administration Logistics or Supply Chain Management Operations Management Related disciplines Experience 1–3 years experience in any of the following areas: Order fulfilment Inventory management Warehouse operations Logistics coordination ERP-based operational environments Technical Skills Familiarity with ERP systems (Odoo experience is an advantage) Strong knowledge of Microsoft Excel or Google Sheets Ability to reconcile orders, invoices, and stock records Core Competencies We are looking for candidates who demonstrate: Exceptional attention to detail Strong organizational and time management skills High level of accountability and integrity Ability to work under pressu