Onsite IT Service Desk Assistant

Key Duties and Responsibilities Monitor and respond quickly and effectively to requests received through the IT Service Management tool (ServiceNow) Respond to customer queries by phone and email Create step-by-step training material (one-point lessons) with screenshots for use by business users where required Provide technical assistance and support for concerns and issues related to systems, software, and hardware Maintain conformance of computer systems Where required, participate in engagement sessions to determine root cause of recurring issues Requirements Educational Qualification: University Degree in Computer Science or related discipline Minimum Work Experience: 3 years working experience in Information Technology and computer networking Working experience in IT service management Experience working in an FMCG environment is a plus Knowledge and Skill Requirements: Knowledge of IT Service Management (ITIL) Knowledge of Cisco networking (CCNA) Computer network configuration and troubleshooting skills Office 365 and windows operating system support skills Knowledge of power platform a plus