Metering Service Lead

As Metering Service Lead, you will drive prepaid revenue optimization, collection channel performance, and continuous vending availability using analytics and strong operational controls. You’ll contribute to: Own and optimize prepaid revenue performance through trend monitoring and corrective action. Ensure continuous vending availability across payment channels and systems. Safeguard receivables during system migrations and arrears transfers. Reconcile energy allocation, vending, collections, and system balances across CIS, AMI, and related platforms. Prepare accurate and timely regulatory reports on metering and prepaid revenue performance. Produce ageing, low-vending, and variance reports with actionable insights. Maintain accurate prepaid meter records and contribute to continuous process improvement. Drive accountability for revenue outcomes and productivity targets. Ensure compliance with QMS and Occupational Health & Safety standards. Skills & Competencies The role affords you to develop technical and behavioral competencies, that is, skills, knowledge, and behaviors required to successfully perform in the role and contribute to the organization's goals. Technical Competencies Revenue Management & Revenue Assurance Collections & Payment Systems Analytics Energy Demand Forecasting Database Management & SQL Data Analysis & Dashboard Interpretation Electricity Regulations and Policies Systems Integration (CIS, AMI, payment platforms) Strong stakeholder coordination skills Behavioral Competencies Customer Centricity: Ensures seamless vending availability and reliable payment experience for prepaid customers. Risk Management: Mitigates revenue, settlement, and compliance risks through strong controls and reconciliations. People Leadership: Drives accountability and high performance within the team to achieve revenue targets. Entrepreneurship: Optimises vending and collection performance through innovative, data-driven improvements. Organizational Learning: Uses analytics and performance insights to continuously improve revenue processes. Change Management: Leads smooth implementation of system and regulatory changes while protecting revenue integrity. Minimum Requirement This opportunity is a Middle Level Management role. You will provide end-toend oversight of metering-related revenue flows, payment enablement, system reconciliations, and regulatory reporting. This role directly reports to the Head PRMM. Successfully applicants will typically possess the following criteria: Education: Bachelor’s degree in Finance, Economics, Statistics, Computer Science, Engineering, or a relevant social science discipline. Work Experience: A minimum of 8 years post-qualification experience in revenue management, collections, metering operations, or customer payment systems Proven experience in data analysis, database management, and SQL. Strong understanding of system controls, reconciliations, and revenue assurance processes. Experience working across multi