Loan Recovery Officer

Job Summary The Loan Recovery Officer will be responsible for managing delinquent loan accounts, ensuring timely recovery of outstanding obligations, and minimizing non-performing loans (NPLs). The role requires strong negotiation skills, field recovery experience, and the ability to maintain professionalism while enforcing repayment. Key Responsibilities Follow up on overdue loan accounts and ensure prompt repayment Implement structured recovery strategies for delinquent and non-performing loans Negotiate repayment plans with customers based on financial capacity Conduct field visits for recovery and verification purposes Monitor loan portfolio and escalate high-risk accounts Maintain accurate records of recovery activities and customer engagements Recommend accounts for legal action where necessary Ensure compliance with internal policies and regulatory guidelines. Qualifications and Requirements Minimum of OND / HND / Bachelor’s Degree in Finance, Business Administration, Economics, or related fields 2 - 5 years’ experience in loan recovery, collections, or credit administration Experience in a microfinance bank or lending institution is highly preferred Proven track record in loan recovery and delinquency management. Key Competencies: Strong negotiation and persuasion skills Ability to handle difficult customers professionally Result-oriented with strong target achievement drive Good analytical and problem-solving skills High level of integrity and ethical conduct.