Key Account Manager (Healthtech Logistics)

Job Summary The Key Account Manager will be responsible for managing and growing strategic healthcare and institutional accounts across hospitals, labs, blood banks, and partner facilities. The role ensures seamless service delivery, drives revenue growth, strengthens long-term client relationships, and supports life-critical logistics operations that improve patient outcomes. This role sits at the intersection of healthcare, logistics, and commercial growth, requiring strong relationship management, operational coordination, and a deep understanding of healthcare delivery ecosystems. Key Responsibilities Key Account Management: Manage a portfolio of hospitals, diagnostics centers, and healthcare institutions Serve as the primary point of contact for all assigned key accounts Ensure consistent service delivery and rapid resolution of client issues Revenue Growth & Retention: Drive revenue growth within existing accounts through upselling and cross-selling of services (e.g., logistics, supply chain solutions, emergency fulfillment) Achieve monthly/quarterly revenue and retention targets Identify new opportunities within assigned accounts and convert them into active business Client Relationship Management: Build and maintain strong relationships with hospital administrators, procurement teams, and clinical stakeholders Conduct regular business reviews to assess performance, satisfaction, and service improvement opportunities Act as a trusted advisor to clients on supply chain reliability and emergency healthcare logistics Operational Coordination: Liaise with operations, dispatch, pharmacy, lab, and supply chain teams to ensure timely fulfillment of client requests Monitor order fulfillment performance and escalate delays or service gaps proactively Ensure accurate documentation and compliance with healthcare logistics protocols Account Strategy & Planning: Develop structured account plans for each key client Forecast demand and support operational planning for critical supplies (blood, oxygen, medical products, etc.) Align account strategies with company growth and impact goals Data, Reporting & CRM Management: Maintain accurate records of all client interactions in CRM systems Track key account performance metrics (order volume, fulfillment time, revenue contribution) Provide regular reports on account health and growth opportunities Key Performance Indicators (KPIs) Key account retention rate Revenue growth per account Service level performance (on-time delivery, fulfillment success rate) Client satisfaction (CSAT/NPS) Number of upsell/cross-sell conversions Responsiveness to client escalations Requirements Education: Bachelor’s degree in Business Administration, Public Health, Supply Chain, or related field Experience: 4–6 years in Key Account Management, Sales, or Client Relationship roles Experience in healthcare, logistics, pharmaceuticals, or B2B enterprise services strongly preferred Familiarity with hospital procurement systems is an adv