Fulfillment and Supply Manager

ROLE OVERVIEW We are looking for a Senior Manager, Fulfilment & Supply to own the end-to-end performance of Pharmarun's medication fulfilment operation. This includes overseeing our hub operations, managing the pharmacy and vendor network, and making real-time decisions on sourcing and customer-facing pricing. This is a focused, execution-heavy role that requires both operational rigour and strong commercial judgment. You will be the person ensuring medications are available, sourced from the right vendors at the right price, and delivered within expected timelines — every day, at volume. The ideal candidate comes with a solid background in pharmaceutical supply chains, hands-on experience managing vendor networks, and the confidence to own pricing decisions that directly impact Pharmarun's margins and competitiveness. KEY RESPONSIBILITIES Hub Operations Oversee day-to-day operations across all Pharmarun hubs — throughput, accuracy, and speed Manage hub-level inventory including stock levels, replenishment, expiry management, and shrinkage Own and enforce fulfilment SOPs across hub operations and partner pharmacy channels Ensure hubs are consistently stocked, compliant, and operationally ready Fulfilment Performance Own end-to-end fulfilment outcomes across hubs, partner pharmacies, and last-mile delivery Monitor and improve turnaround times (TAT) across sourcing, dispensing, and delivery Ensure high order accuracy and fulfilment success rates within defined service levels Serve as the escalation point for complex fulfilment issues — shortages, urgent orders, and fulfilment failures Pharmaceutical Sourcing & Vendor Management Source medications across partner pharmacies, wholesale distributors, and manufacturer supply channels Evaluate and select the right vendor per order based on price, availability, lead time, and reliability Build and maintain strong relationships with pharmacy partners, pharmaceutical wholesalers, and distribution agents Monitor vendor performance — availability, responsiveness, pricing accuracy, and fill rates Proactively resolve supply constraints, drug shortages, and sourcing challenges Ensure all sourced products are NAFDAC-compliant and meet Pharmarun quality standards Pricing & Commercial Management Set Pharmarun's customer-facing sell prices across all medication categories Make real-time vendor selection decisions based on comparative pricing and availability across the network Maintain and update pricing agreements and tariffs with partner pharmacies Validate buy-side pricing from vendors — flagging inconsistencies, overcharges, or margin risks Ensure all pricing decisions are documented, consistent, and aligned with internal margin targets Performance Monitoring & Reporting Track key metrics: TAT, fill rate, vendor availability, pricing accuracy, and fulfilment success rate Provide regular performance insights and recommendations to leadership Use data to drive decisions on vendor selection, pricing adjustments, an